Job Title: Enrollment Specialist
Department: Community Engagement
Reports To: Director of Recruitment & Enrollment
FLSA Status: Full-Time, Hourly, Non-exempt
Schedule: Evening and weekend availability required.
Pay Range: $22-25 an hour
Mission
Creating and supporting one-to-one mentoring relationships that ignite the power and promise of youth.
Vision
Through mentorship, all youth achieve their full potential.
Position Summary
The Enrollment Specialist serves as the primary point of contact for volunteers, youth, and families as they move through the enrollment and assessment process at Big Brothers Big Sisters of Orange County and Inland Empire.
This role is responsible for conducting high-quality interviews and assessments to determine program readiness, ensure child safety standards are met, and inform strong, sustainable mentoring matches.
The Enrollment Specialist balances customer experience with thoughtful screening and documentation. By building trust, gathering meaningful information, and upholding program standards, this role plays a critical part in setting mentoring relationships up for long-term success.
Key Responsibilities
Enrollment & Assessment
● Conduct comprehensive interviews with prospective volunteers, youth, and families.
● Assess program readiness, alignment, and potential fit.
● Gather and document relevant background, preferences, strengths, and areas of need.
● Ensure accurate and thorough case documentation within the agency database.
● Prepare completed enrollment files for match consideration.
Screening & Child Safety
● Facilitate and track background checks, reference checks, fingerprinting, and required documentation.
● Adhere strictly to child safety standards, risk management protocols, and agency policies.
● Identify and escalate potential concerns appropriately.
● Ensure all screening components are completed prior to match recommendation.
Participant Experience
● Provide timely, professional, and welcoming communication throughout the enrollment process.
● Guide participants through required steps with clarity and transparency.
● Address questions and concerns with empathy and professionalism.
● Support participants in understanding program expectations and commitments.
Match Preparation & Collaboration
● Collaborate with Match Support staff to provide thorough case information.
● Participate in case consultations to support strong match recommendations.
● Communicate readiness updates and case status to internal stakeholders.
● Conduct match presentations and pre-match meetings with potential matches
● Activate matches using Matchforce
Pipeline & Workflow Management
● Manage assigned caseload of enrollment files.
● Monitor progression from inquiry through enrollment completion.
● Maintain timeliness benchmarks and workflow expectations.
● Support continuous process improvement initiatives.
Data & Quality Assurance
● Maintain complete, accurate, and timely documentation.
● Track personal performance indicators related to enrollment quality and timeliness.
● Participate in file reviews and quality improvement efforts.
● Use software tools and databases to track match goals and enrollment pipeline.
Performance Metrics
Success in this role will be measured by:
● Number of match activations
● Enrollment completion timeliness
● Accuracy and completeness of documentation
● Screening compliance adherence
● Assessment quality and match readiness
● Conversion quality (not just volume)
● Participant experience feedback
● Internal collaboration effectiveness
Qualifications
● Bachelor’s degree in social work, psychology, human services, or related field preferred, or equivalent experience.
● 1–3 years of experience in case management, interviewing, customer service, or youth/family services.
● Strong interpersonal and interviewing skills.
● Ability to assess sensitive information objectively and professionally.
● Detail-oriented with strong documentation skills.
● Comfortable managing multiple cases and deadlines simultaneously.
● Proficiency in database systems and Microsoft Office tools.
● Valid driver’s license and reliable transportation required.
● Bilingual English/Spanish preferred and a plus, but not required.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer, as well as occasional standing and walking.
- Must be able to communicate effectively, both verbally and in writing.
- Occasional bending, stooping, reaching, and lifting up to 25 pounds (such as program materials, supplies, or office equipment).
- Ability to travel to various sites, events, and meetings as required by the role.
- May occasionally work in outdoor environments and be exposed to varying weather conditions.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Work Environment
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
● Routine office environment.
● Frequent independent travel.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.
Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k) matching
- 403(b)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
Experience:
- Case management: 1 year (Preferred)
- Interviewing: 2 years (Preferred)
- Interpersonal skills: 1 year (Required)
- enrolling and assessing: 1 year (Preferred)
Work Location: In person
