Quest Fine Jewelers is a family-owned jewelry store built on craftsmanship, trust, and exceptional customer service. We're seeking a Jewelry Repair Coordinator to join our growing team and serve as the connection between our customers, sales team, and bench jewelers.
This is an excellent opportunity for someone with previous jewelry bench experience or repair knowledge who enjoys working with people and helping others understand the craftsmanship behind jewelry repairs and custom work.
Why Join Quest?
- Family-owned company with a supportive, team-focused culture
- Work alongside talented professionals who genuinely care about each other's success
- Growing business with opportunities for professional development
- Collaborative environment where your expertise is valued
- Opportunity to make a meaningful impact on both customers and team members
What You'll Do
- Meet with customers to evaluate jewelry repairs and explain recommendations
- Help clients understand repair options, timelines, and costs
- Coordinate repair projects between customers, sales associates, and bench jewelers
- Track repair progress and ensure a smooth customer experience
- Document repair details, stone counts, and item conditions
- Support the sales team with technical repair knowledge and guidance
- Assist with custom jewelry projects, CAD workflows, and production coordination
- Maintain high standards for quality, accuracy, and customer care
What We're Looking For
- Jewelry repair or bench jeweler experience preferred
- Strong understanding of jewelry repair processes and terminology
- Knowledge of CAD design, 3D printing, or wax mold production preferred
- Excellent communication and customer service skills
- Organized, detail-oriented, and dependable
- Team player who enjoys helping others learn and grow
Benefits
- Competitive Pay
- 401(k)
- Health, Dental & Vision Insurance
- Paid Time Off
- Employee Discount
If you're passionate about jewelry, enjoy educating customers, and want to be part of a team that supports one another while delivering exceptional service, we'd love to hear from you.
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
