Who We Are
Immersive Gamebox is an interactive group gaming experience coming soon to Westfield Southcenter Mall. Our guests step into private digital game rooms where they play together using motion tracking, projection mapping, touch screens, and exciting team-based games—no VR headset required. We are currently preparing for our grand opening around mid-August and are building a fun, energetic, guest-focused team to help launch the South Center/Tukwila location. Onsite training is expected to begin about one week before opening, with an estimated start date of August 3.
Who You Are
As a Team Member at Immersive Gamebox, you are the face of the business and its values. Building relationships with guests and exceeding their expectations, ensuring visitor satisfaction is delivered to the highest standard. Every person you interact with matters. Team members need to bring energy, enthusiasm, and a can-do attitude to every shift.
Key Responsibilities
Operations & Facilities
- Welcome all guests to the venue; host and guide teams through their Gamebox experience from arrival to departure
- Maintain all areas to IGB brand standard: sweep, dust, windows, doors, restrooms, party rooms, check-in counter, break room, and stock areas
- Support pre-shift setup and post-shift breakdown; report game or technology faults to the Manager on Duty
- Assist with event setup including food and drink preparation, room turnover, and ensuring a seamless guest experience for parties and group bookings
- Follow all Health & Safety procedures and company policies at all times
Sales, Events & Guest Experience
- Deliver a five-star guest experience on every interaction; answer enquiries, resolve concerns, and escalate issues to the Manager on Duty as appropriate
- Promote the IGB experience to walk-in guests and passers-by; support upselling of bookings, events, and add-ons
- Support execution of school group, corporate, and birthday party events under the direction of the manager on duty
- Keep up to date with bookings, scheduling, and guest queries; communicate and cooperate with all venue team
- Uphold all IGB policies, procedures, and brand standards consistently across every customer touchpoint
Qualifications & Skills
Required Experience & Traits
- Positive, enthusiastic attitude with a genuine passion for delivering exceptional guest experiences
- Strong communication skills — confident engaging with customers in person, via phone, email, and chat
- Organized, precise, and attentive to detail; thrives in a fast-paced, changing environment
- Comfortable with computer and tablet technology; willing to learn IGB booking and POS systems
- Calm under pressure; able to troubleshoot, problem-solve, and escalate issues quickly and correctly
- Strong sense of ownership — does things fast and right; promotes a positive and professional environment
- Willing to work flexible hours including weekends, evenings, and peak periods as required
Key Performance Areas
Guest Satisfaction
- NPS, Google/TripAdvisor ratings
- PES (Performance Engagement Score)
Operational Readiness
- Game uptime support per shift
- Venue cleanliness and presentation score
Sales & Events
- Walk-in experience and conversion support
- Event and party execution accuracy
People, Team & Co.
- Punctuality and reliability on shift
- Adherence to IGB policies and brand standards
Key Information: High frequency
- Standing, Walking, Bending, Squatting, Lifting, Climbing, Twisting, Turning, Kneeling, Stooping, Sweeping, Wiping
- Communicating with Customers in person - via email, chat & phone, Computer work 75%, Typing / Using Keyboard
What We Offer
- Growth to leadership role
- Flexible scheduling
- Employee perks and discounts
- Performance based bonus program
Pay: $22.00 - $24.00 per hour
Application Question(s):
- What's your transportation method? Do you drive? Does your transportation method support you for our closing shift that ends at 10pm?
- How long does it take you to commute to our store?
- Why are you interested in us?
- What are you looking for from us?
- If applicable, why are you leaving your most recent employer?
- How many hours per week can you work?
- What time period for each day of the week can you work? Are you able to commit your availability on both Saturdays and Sundays? How would your availability change in the foreseeable future?
- Are you looking for short term or long term employment? How long do you expect to work with us?
- Do you have long trip or vacation plan in the near future?
- When can you start working for us if we extend an offer?
Ability to Commute:
- Tukwila, WA 98188 (Preferred)
Work Location: In person
