We have a great opportunity for an experienced dispatcher near Lancaster, PA with a high-growth Residential and Commercial Services company. This person will maintain the service technicians, plumbers, and electricians daily schedules and dispatch them as service calls are completed, as well as maintain customer database with current information.
About Our Client
Our client is a family-owned, growing mechanical company with branches in New Holland and Manheim, PA. We specialize in heating, cooling, plumbing, and water treatment services. Our mission is to serve customers with excellence by combining craftsmanship, preventative care, and a culture of integrity.
What makes us different? We are relentless about preventative maintenance and invest heavily in our technicians and systems. This allows us to give customers clear repair or replace options—never pressuring them into unnecessary upgrades or forcing technicians into a “just wrench it” mindset. Our clients goal is to provide the best customer experience while building long-term trust.
Position Summary
We're seeking a motivated individual who has a minimum of 1 years of experience in HVAC dispatching. This is an exciting opportunity to grow your skills while working in a company that values your craft, supports your development, and empowers you to focus on what matters most: serving the customer.
What You'll Do
- Coordinate scheduled calls
- Receive emergency and non-emergency calls
- Dispatch Service Technicians, one call at a time
- Maintain the dispatch board/schedule
- Monitor the route and status of technicians to coordinate and prioritize their schedule
- Prioritizing calls according to urgency and importance
- Forecast workload 2-3 days out
- Provide technicians with information about orders, traffic, obstacles, and requirements
- Forward list of parts needed by a technician to the parts department
- Update customer files as information is received
- Confirm all calls for following day
What We're Looking For
- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods (CAD)
- Fast typing with experience in data entry
- Knowledge of procedures and guideline for emergency situations
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
- High school diploma
Why Join?
- Competitive pay that grows with your skills.
- Health benefits, retirement plan, and paid time off.
- Ongoing training, mentorship, and a clear career path.
- Work in a company where integrity matters—no forced upselling, ever.
- Opportunity to serve customers across HVAC, plumbing, and water treatment.
- Be part of a growing team.
- Supportive, family-oriented culture where your career can thrive.
Ready to Grow?
As we continue to grow, we’re always looking for incredible people to join our team. We offer not just jobs, but careers that come with great opportunities and a chance to be part of something special
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 5 years (Required)
- Dispatching: 2 years (Required)
- HVAC dispatching : 1 year (Required)
Work Location: In person
