Showroom Operations Coordinator (SoHo, NYC, Fine Jewelry)
GOODSTONE is a custom, fine jewelry brand that seeks to create the highest-quality, most dazzling ring possible. Our SoHo showroom on Howard Street is where product meets people, and where detail-driven operations meet exceptional client experience. We're looking for a resourceful, self-sufficient, and highly organized team member to run the front of house and keep daily operations moving.
Schedule: This is a full-time, in-person position, Wednesday-Sunday
Job responsibilities include:
- Serve as the first point of contact for clients: greet guests, verify IDs, offer beverages, and manage appointment flow
- Answer inbound phone calls and respond to client inquiries with warmth and accuracy
- Confirm client appointments via phone and text, and assist with appointment prep and inventory confirmations
- Receive, log, and organize memo diamonds, keeping records accurate at every handoff
- Maintain and update our digital systems (Dropbox, Monday.com, Google Drive) for accurate product and appointment tracking
- Keep the showroom polished, tidy, and appointment-ready throughout the day
- Collaborate with cross-functional teams to support accurate and timely workflows
- Assist with in-person transactions
- Solve day-to-day operational issues independently and escalate only what needs escalating
Candidates must be/ have:
- Extremely self-sufficient and organized, able to own a space and a schedule without daily direction
- A resourceful problem solver who moves quickly and finds answers before asking
- Detail-oriented with strong written and verbal communication skills
- Tech-savvy and quick to pick up new systems and tools like Dropbox, Monday.com, Google Drive, and Lightroom
- Friendly, professional, and genuinely comfortable interfacing with clients
Compensation Range: The compensation range for this position is $45.5k - $52k. Offer will be based on relevant experience and skills.
Instructions: Email [email protected] and include a resume and cover letter. Submissions that do not include both the resume and cover letter will not be considered.
Job Type: Full-time
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Paid time off
Education:
Work Location: In person, SoHo, New York, NY
Pay: $45,500.00 - $52,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
Work Location: In person
