Client Experience & Operations Coordinator
Location: St. Paul, MN
Work Location: On-site
Schedule: Full-time | 40 hours/week | Monday-Friday, 8-hour shift between 8:00 a.m. and 5:00 p.m.
Pay: $23.00-$25.00 per hour
Reports To: VP / Office Manager
Department: Operations / Backoffice Support
About Delta Management Group
Delta Management Group, Inc. is a national commercial collections and asset recovery agency headquartered in St. Paul, Minnesota. Since 1999, we have helped banks, equipment lessors, and commercial lenders recover, manage, and remarket high-value leased equipment across the country.
We bring professionalism, integrity, urgency, and results to every case we manage.
Position Summary
We are seeking a highly organized, detail-oriented Client Experience & Operations Coordinator to support our repossession operations, client communication, and back-office workflows.
This is a central support role focused heavily on repo orders, client service, and operational follow-through. The right candidate will help keep repossession matters moving by managing order intake, communicating with clients, coordinating with agents and vendors, updating internal systems, and assisting management with administrative, title, DMV, compliance, and other back-office tasks.
This is not a narrow or repetitive role. Priorities can change quickly, and the ideal candidate is someone who takes ownership, follows through, communicates clearly, and naturally asks, “What else can I take off your plate?”
While this position reports directly to our VP / Office Manager, the coordinator may also receive tasks and direction from other members of management as business needs require.
Key Responsibilities
Repo Order Intake & Case Support
- Receive, review, and enter new repossession orders into internal systems accurately and promptly
- Confirm all required documents, account details, and client instructions are complete at the start of each order
- Scan, organize, and maintain case files and supporting documentation
- Monitor active repo orders and help ensure cases continue moving forward
- Follow up with repossession agents, vendors, yards, and field contacts to obtain status updates and resolve delays
- Maintain clear, detailed notes in the tracking system throughout the lifecycle of each order
- Flag urgent, stalled, or at-risk matters to management for escalation
Client Service & Communication
- Serve as a professional point of contact for client inquiries related to repo orders, status updates, new work orders, documentation, and follow-up requests
- Provide timely, clear, and accurate updates to clients regarding open matters
- Help coordinate responses to client questions, requests, and operational needs
- Communicate with professionalism and discretion when handling sensitive financial, legal, and operational information
- Support leadership and management by helping ensure client communication is organized, complete, and followed through
Agent, Vendor & Logistics Coordination
- Assist with identifying, assigning, and communicating with repossession agents, transport providers, yards, and related vendors
- Confirm vendor availability, location, responsiveness, and reliability
- Help maintain accurate vendor and agent information
- Coordinate with internal teams and external contacts to remove roadblocks and move cases toward resolution
- Support post-recovery coordination, including inspections, documentation, releases, valuation support, and handoff to remarketing when needed
- Make 20-30 calls per day.
Back-Office & Management Support
- Assist with title work, lien documentation, DMV filings, releases, notices, and other administrative paperwork
- Support invoicing, payment tracking, vendor bills, and financial record-keeping as needed
- Help build and maintain reports, worklists, spreadsheets, and operational data
- Assist with compliance tasks, documentation management, and administrative filings
- Answer and route incoming calls appropriately
- Take on projects and support tasks from management across departments as needed
What We’re Looking For
- Strong written and verbal communication skills
- High attention to detail and accuracy
- Strong organizational and multitasking ability
- Comfortable managing multiple priorities in a fast-paced environment
- Proactive mindset with strong follow-through
- Comfortable making phone calls and handling difficult or time-sensitive conversations
- Ability to work independently while also collaborating with a team
- Working knowledge of Excel and general business systems
- Comfortable handling sensitive financial, legal, and operational information
- Ability to shift priorities quickly as business needs change
Qualifications
- 2+ years of experience in operations, administrative support, customer service, dispatch coordination, logistics, recovery operations, AR/AP, executive admin, back-office management, or a related field
- Familiarity with CRM, tracking, logistics, or case management systems preferred
- Clear written and verbal communication skills
- Excellent task management, note-taking, and typing skills
- Comfortable working under pressure and in a deadline-driven environment
- Experience working with commercial vehicles, equipment, trucks, trailers, or specialty assets is a plus
- Two-year college degree or higher preferred
Preferred Experience
- Repossession, collections, finance, leasing, or recovery operations
- Titles, liens, DMV filings, releases, notices, or legal/admin paperwork
- Accounting, bookkeeping, invoicing, or payment tracking
- Transport regulations, repossession law, lien processes, or compliance work
- Existing knowledge of repossession agents, tow operators, or logistics vendors
- Strong Excel or data management skills
- Spanish language skills a plus
Benefits
- Retirement plan IRA (with 3% match)
- Health insurance stipend
- Paid time off
- Flexible schedule
- Casual work environment
Additional Requirements
- Ability to commute to Saint Paul, MN 55113 required
- Work is performed in person
- English required
- Spanish a plus
Who This Role Is Not For:
- Someone who needs constant direction
- Someone who avoids phones, follow-up, or difficult conversations
- Someone looking for a narrowly defined, repetitive role
- Someone uncomfortable with changing priorities or time-sensitive work
Delta Management Group, Inc. is an equal opportunity employer.
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) 3% Match
- Paid time off
- Retirement plan
Ability to Commute:
- Saint Paul, MN 55113 (Required)
Work Location: In person
