Summary
The IT Helpdesk’s role is supporting day-to-day operations. This includes planning, developing, installing, configuring, maintaining, securing, updating, and optimizing hardware/software. Responsible for end user hardware and software support issues, and support staff training where required.
Responsibilities
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Provide end user support for all phones, computers, conferencing equipment, and related hardware.
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Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status.
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Support office and production floor equipment
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Maintain physical back up inventory
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Document job functions and procedures as necessary.
Job Qualifications
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Operate with a customer service approach.
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Demonstrate sound troubleshooting methodology and problem solving.
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Demonstrate quality management in the performance of duties.
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Demonstrate the ability to handle multiple tasks simultaneously.
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Effective oral and written communication skills.
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Ability to work as a team member as well as independently.
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Demonstrate appropriate time management and project planning skills.
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Seek self-development and learning opportunities.
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Strong knowledge of commonly used concepts, practices, and procedures within the field.
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Understanding of basic networking.
Education/Experience/Certifications
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Associate’s degree or equivalent combination of education and experience.
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A+ is desirable.
