About the role:
As a Network Operations Specialist at TQL, you’ll be on the front lines of IT Operations, ensuring the stability, performance and visibility of our enterprise technology environment. You’ll monitor a diverse set of systems – including infrastructure, applications, cloud services and network connectivity – while triaging incidents, leading response efforts and continuously improving our monitoring and alerting practices. This role is ideal for someone who thrives in high-pressure situations, enjoys solving complex problems and is passionate about operational excellence.
What’s in it for you:
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$59,000–$80,000 base salary
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Advancement opportunities with aggressive and structure career paths
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A culture of continuous education and technical training with reimbursements available
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Hybrid work environment with the ability to work remotely 40 hours per month
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Comprehensive benefits package
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Health, dental and vision coverage
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401(k) with company match
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Perks including employee discounts, financial wellness planning, tuition reimbursement and more
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Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT
What you’ll be doing:
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Monitor infrastructure, applications, cloud services (e.g., Azure) and network connectivity using tools like Datadog, SolarWinds and PRTG.
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Perform initial triage of alerts and incidents, determine severity and escalate appropriately
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Serve as Incident Commander during high-priority incidents, managing conference bridges and coordinating cross-functional response
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Communicate clearly and consistently with stakeholders during incidents, including IT leadership and business units
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Maintain and improve runbooks, knowledge base articles (ServiceNow KB) and standard operating procedures
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Analyze incident and alert data to identify trends, reduce noise and improve signal accuracy
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Participate in weekly incident reviews and post-incident analysis to drive operational improvements
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Collaborate with infrastructure, cloud and development teams to ensure new services are properly monitored
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Support change management processes by reviewing change requests, assessing operational risk and coordinating NOC readiness for planned changes
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Recommend enhancements to alerting logic, thresholds and observability standards
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Contribute to automation initiatives that reduce manual intervention and improve response times
What you need:
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Availability to work the hours of 11p.m. - 8a.m. and weekends
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Associate degree in IT, Computer Science or equivalent experience (Bachelor’s preferred)
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2+ years of experience in IT operations, system monitoring or incident response in an enterprise environment
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Demonstrated ownership of incident management, including leading high-severity incidents and coordinating cross-functional response
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Proficiency with enterprise monitoring platforms (Datadog, SolarWinds, PRTG, Azure Monitor)
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Hands-on experience with ITSM platforms (ServiceNow required)
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Strong understanding of infrastructure and network fundamentals (TCP/IP, DNS, VPN, cloud services)
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Ability to analyze logs, metrics and alerts to identify root cause and recommend remediation
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Clear, confident communication in high-pressure scenarios; skilled in updates and documentation
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Scripting or automation experience is a bonus (e.g., PowerShell, Python); experience with incident notification tools (e.g., Everbridge, xMatters)
Where you’ll be: 4289 Ivy Pointe Blvd Cincinnati, OH 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
