Job Summary
We are seeking a dedicated and enthusiastic Shop Assistant to join our team.
The ideal candidate will greeting customers, answering phones and emails, taking orders, processing payments, and managing deliveries.
- Greeting and Assisting: Welcome customers, help them find products, and answer questions about flowers, plants, and arrangements.
- Taking Orders: Process orders in person, over the phone, or online, ensuring all details are accurately recorded.
- Sales and Payments: Handle transactions, accept payments, and provide receipts.
- Customer Consultation: Advise customers on flower choices based on their budget, occasion, and preferences.
Duties
- Provide exceptional customer service by greeting and assisting customers with their needs.
- Maintain knowledge of products related to floral design.
- Assist in merchandising products to create attractive displays that promote sales.
- Handle cash transactions accurately and efficiently using POS systems.
- Stock shelves and ensure that all products are organized and well-presented.
- Perform cashier duties, including cash handling and processing sales transactions.
- Assist with e-commerce operations as needed, including online order fulfillment.
- Communicate effectively with customers to address inquiries and resolve issues.
- Collaborate with team members to maintain a clean and organized shop environment.
Skills
- Strong communication skills in English; multilingual abilities are a plus.
- Experience in retail sales, cashiering, or customer service is highly desirable.
- Knowledge of retail math to assist in inventory management and sales reporting.
- Organizational skills to keep the shop orderly and efficient.
- Familiarity with landscaping, gardening techniques, and floral design is beneficial
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Work Location: In person
