REPORTS TO: CEO
STATUS: Full-time (40 hours/week) Exempt
SALARY Range: Commensurate with experience
Summary
The Director of Property Management is responsible for oversight of all NWNH property operations. He/she will ensure that all properties meet the owner’s occupancy and financial goals and objectives. This is in addition to adhering to compliance regulations and processes; managing properties to budget; and carrying out all other management and oversight functions professionally. The Director of Property Management is responsible for day-to-day operating issues and decisions and will create and maintain a professional property management team. The portfolio consists of affordable housing units for families, seniors, and supportive housing residents living in developments located in New Haven, New London, Hartford, and Fairfield counties. The Director of Property Management is responsible for ensuring proper training and orientation for all Property Management staff.
Essential Duties and Responsibilities
· Supervise the day-to-day Property Management staff, processes, and operations at all NWNH-managed properties in accordance with requirements by funders, including but not limited to, HUD, State of Connecticut’s DECD, DOH, and the Connecticut Housing Finance Authority.
· Work with the Finance Department to prepare the Annual Operating Budgets. Create specific annual performance plans for each property.
· Monitor Operating Budgets and capital reserves to ensure adequate resources for NWNH managed properties.
· Assist with the creation of capital needs assessments and replacement plans for all NWNH managed properties.
· Update and ensure the implementation of the NWNH Policies and Procedures for Property Management.
· Provide input to the development staff and consultants during the feasibility and development stages of new projects.
· Ensure proper use of Property Management software to provide accurate and timely reports.
· Oversee responses to all inquiries and all inspection requests from compliance agencies.
· Create and implement a continuous schedule for training PM staff, including managing budgets, compliance with fair housing, tax credit, HUD and HOME regulations and emergency response.
· Assume overall responsibility for and supervision of marketing, lease-ups, move-ins, re-certifications, collections, evictions in coordination with the Real Estate Development and Finance Departments
· Set up properties in the property management software system(s) as necessary.
· Develop corrective plans when occupancy, collections, and/or turnover rates are projected to fall below targets to maintain acceptable standards.
· Ensure timely and appropriate responses to resident concerns to maintain and promote good customer service and positive relations between residents and management staff.
· Establish and manage relationships with Public Housing Authorities and social service agencies for the coordination of PBVs and services for residents.
· Execute other duties as assigned and required for furthering the organization’s mission.
Qualifications/Requirements
· Bachelor’s degree in a related field and 5 years of property management experience or at least 8 years of property management experience and an Asset or Property Management professional certification
· Supervisory experience
· Ability to work with diverse populations, communicate vision, mission, and goals through operation of portfolio, and exercise independent judgment
· Requires strategic view of property management - great attention to detail, excellent negotiating, organization and planning skills
· Knowledge of budgets and accounting principles
· Knowledge and experience with HUD, LIHTC, HOME, and other program guidelines
· Good written and verbal communication skills
· Reliable transportation and travel required
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Work Location: In person
