Job Description
GB Tech is a Managed Service provider based out of Houston, Texas that offers comprehensive IT support for multiple clients utilizing a shared service model. GB Tech is seeking an experienced field support specialist in the Houston, Texas area to provide hands on desk side support for our clients and assist extend our help desk support to various client locations.
Responsibilities
This field support position involves travel in and around the Houston area with a possibility of supporting multiple client sites daily. When in the field, the Support Technician will be tasked with various hardware tasks, troubleshooting, and configuration. In instances, this technician will act as the hands and eyes for the remote Help Desk. When not in the field, the Support Technician is expected to assist with reactive and proactive incident response. Under the direction of the Service Desk Lead, the IT Field Support Technician will have the following responsibilities:
- Respond to dispatch requests assigned by IT Dispatcher via the ConnectWise PSA.
- Client face and interaction with executive and general level users.
- Maintain a dispatch calendar, be on time, prioritize and schedule work duties.
- Perform on-site tasks such as the pick-up and delivery of computers and other devices to / from client locations, installation and setup of computers, peripherals, and network devices such as printers, monitors, scanners, mice, special keyboards, and other equipment, as necessary.
- On-site troubleshooting remediation such as performing basic PC troubleshooting, virus removal and remediation, network drive and printer setup, adding desktop computers to network domains.
- Install and configure network devices such as switches, smart switches, routers, modems, wireless access points, as necessary; including working with ISPs to configure and install internet service.
- Perform basic network maintenance functions such as user creation and assignment of rights and permissions.
Requirements
- The ability to lift 25 lbs.
- Availability: Able to work weekend and on-call hours if needed.
- 2+ Years experience providing IT Field Services.
- Experience with SonicWall and Citrix network devices.
- Experience with standard software such as Microsoft Office, Adobe Reader, Adobe Flash, etc.
- Familiar with Office 365 Admin Portal, Active Directory and EntraID.
- Familiar with standard desktop operating systems such as Windows 10, and Windows 11.
- Familiar with server operating systems including Windows Server 2016 and 2019.
- Work closely and communicate effectively with both technical and non-technical staff.
Qualifications
- High School Diploma or equivalent.
- A+ Certification in PC configuration, maintenance, and troubleshooting preferable.
- Must have working knowledge of Windows OS desktop and Windows Server 2012,Windows Server 2016, Windows Server 2019, Windows Server 2022.
- Must be outgoing, organized, accountable, and hard working.
- The successful candidate will have strong customer satisfaction skills and communication skills.
- Previous MSP experience is a plus.
- An ability to multi-task, set priorities, and work both independently and in group settings is necessary.
- Employment contingent upon a good driving record and clean background check.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Location:
Ability to Commute:
Work Location: In person
