Who we are:
Menusifu Inc. is a leading restaurant point-of-sale solution company based in New York that provides a comprehensive state-of-the-art restaurant management system for dine-in, take-out, delivery, and Cafes. As a SaaS provider, Menusifu covers all functional requirements from the upper-stream supply chains to restaurant internal management operations and even customers. Nowadays, Menusifu has more than 200 employees and 6 offices (headquarter located in Manhattan) all around the world. We, at Menusifu, are keen on providing you with an intelligent yet fine dining experience through our innovative ordering system. We’re born to build smart restaurants.
Our team is young and energetic, enterprising, and invincible. Menusifu has a broad development platform to let you fully show your talents. Our mission stems from our passion for food, and beyond. If you crave it, then make it better! If you are a foodie with the same attitude, growth goals, and entrepreneurial enthusiasm as Menusifu, please join now!
Stay hungry, Stay foolish!
About the Role
MenuSifu is seeking a Solution Manager to lead customer onboarding, implementation, and ongoing relationship management for restaurant clients. This role is responsible for ensuring customers successfully adopt MenuSifu’s products and services, including POS systems and other restaurant technology solutions.
The ideal candidate will combine strong customer-facing skills, project management capabilities, and technical troubleshooting abilities to deliver a smooth onboarding experience and long-term customer success.
Key Responsibilities
Customer Onboarding & Implementation
- Manage end-to-end onboarding projects for new restaurant clients.
- Create onboarding plans and implementation timelines to ensure successful Go-Live within target deadlines.
- Conduct onsite and remote onboarding sessions, system setup, and operational training.
- Serve as the primary point of contact throughout the onboarding process.
- Coordinate with Sales, Product, Support, Payment, and Technical teams to ensure seamless implementation.
Customer Success & Relationship Management
- Build and maintain strong relationships with restaurant owners and key stakeholders.
- Monitor customer adoption and engagement after onboarding.
- Identify risks, resolve customer concerns, and drive successful outcomes.
- Provide proactive recommendations to improve customer experience and operational efficiency.
- Support customer retention and long-term account growth.
Project & Process Management
- Manage multiple customer implementation projects simultaneously.
- Track onboarding progress, milestones, and project risks.
- Maintain accurate records and customer updates in Salesforce CRM.
- Analyze customer feedback and collaborate with internal teams to improve products and processes.
- Contribute to onboarding SOPs, best practices, and process optimization initiatives.
Technical & Operational Support
- Assist customers with basic POS hardware, network, and connectivity troubleshooting.
- Conduct site assessments to identify networking and operational requirements.
- Support implementation of restaurant technology solutions, including POS, payment terminals, kiosks, online ordering, and related integrations.
- Escalate complex technical issues and coordinate resolution with technical teams.
Qualifications
Required
- Bachelor's Degree or equivalent work experience.
- Fluent in both English and Chinese (Mandarin).
- Strong communication, presentation, and relationship-building skills.
- Excellent organizational skills with strong logical thinking and problem-solving abilities.
- Ability to work independently and manage competing priorities in a fast-paced environment.
- Experience using Salesforce CRM or similar CRM systems.
- Basic knowledge of networking, internet connectivity, and hardware troubleshooting.
- Strong hands-on technical aptitude and willingness to learn new technologies.
- Flexible working schedule and willingness to travel for customer onboarding projects (typically up to one week at a time).
Preferred
- 3+ years of experience in customer success, implementation, restaurant operations, hospitality management, or related fields.
- Experience as a Restaurant Manager, General Manager, or restaurant operations leader.
- 1+ years of hands-on experience using POS systems in the restaurant or service industry.
- Experience in SaaS, technology, fintech, or restaurant technology companies.
- Experience in project management, implementation, onboarding, or training roles.
- Familiarity with restaurant payment processing solutions.
- Networking certifications such as CCNA, CCNP, or equivalent are a plus.
What Success Looks Like
- Consistently achieve onboarding and Go-Live targets.
- Deliver high customer satisfaction during implementation.
- Build strong customer relationships and drive long-term retention.
- Effectively manage multiple onboarding projects while maintaining quality and efficiency.
- Serve as a trusted advisor to restaurant operators throughout their customer journey.
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Education:
Experience:
- Computer hardware: 2 years (Preferred)
- Windows: 2 years (Preferred)
Language:
- Mandarin (Required)
- English (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
