Patient Care Coordinator
Location: Lancaster, PA (Travel required between Lancaster, Annville, and Reading clinics)
Pay: $21.00 - $26.00 per hour
Job Type: Full-Time
About Physicians Vein Clinic
Physicians Vein Clinic prides itself on providing the highest quality patient care, utilizing state-of-the-art technology and the most advanced treatment techniques for venous insufficiency. This is an excellent opportunity to join a privately owned practice led by a highly experienced and trusted board-certified physician.
Due to continued patient demand, we are seeking a compassionate, organized, and motivated Patient Care Coordinator (PCC) to join our team. The ideal candidate enjoys helping others, delivers outstanding customer service, works efficiently in a fast-paced environment, and thrives both independently and as part of a team.
Key Responsibilities
- Welcome patients and visitors while creating a positive and professional experience.
- Answer incoming phone calls and respond to patient inquiries.
- Schedule, confirm, and coordinate patient appointments.
- Check patients in and out while maintaining accurate records and accounts.
- Maintain appointment flow and communicate patient arrivals and scheduling updates to providers.
- Anticipate patient needs and address questions or concerns with professionalism and empathy.
- File, retrieve, and maintain patient records.
- Obtain, update, and verify personal, financial, and insurance information.
- Collect patient payments and assist with third-party claims processing.
- Protect patient confidentiality and maintain HIPAA compliance.
- Scan and upload patient documentation, including referrals, lab results, authorizations, and other pertinent records into the EMR system.
- Verify insurance coverage and assist with prior authorizations as needed.
- Assist physicians with medical procedures when necessary.
- Prepare and clean treatment rooms between patients.
- Perform end-of-day cleaning and organizational tasks to ensure clinic readiness.
- Follow company policies and procedures while contributing to overall clinic operations.
- Support team members and assist with additional duties as assigned.
Qualifications
- Ability to cross-train and float between clinic locations as needed.
- Strong multitasking skills and the ability to prioritize responsibilities.
- Flexible and adaptable in a changing environment.
- Excellent verbal and written communication skills.
- Exceptional customer service and patient relations skills.
- Strong time management and organizational abilities.
- High attention to detail and accuracy.
- Comfortable learning new software and technology systems.
- Professional demeanor and appearance.
- Ability to remain focused and productive in a busy clinical setting.
- Previous medical receptionist, patient coordinator, or healthcare office experience preferred.
- Experience with electronic medical records (EMR) systems is a plus.
- Insurance verification and prior authorization experience preferred.
- Bilingual in English and Spanish strongly preferred.
- Schedule
- Monday through Friday
- Day Shift
- Hours: 7:00 AM – 3:30 PM
- No weekends
Work Location: In Person
If you are passionate about patient care and enjoy working in a collaborative healthcare environment, we encourage you to apply and become part of the Physicians Vein Clinic team.
Pay: $21.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
