Company Overview:
Backyard Products is a national leader in the design, manufacturing, and installation of outdoor structures, including sheds, gazebos, playsets, pergolas, and pavilions. We partner with skilled 1099 contractors to provide exceptional installation service and quality craftsmanship. We are seeking an Permit Clerk to manage contractor operations and daily customer service tasks.
Position Summary:
The Administrator will support field operations and provide administrative and customer service support, ensuring a smooth installation experience for both independent contractor and customer. Ideal candidates should have outstanding communication and organizational abilities, as well as the capability to oversee multiple tasks efficiently in a dynamic work setting.
Key Responsibilities:
Duties of Job:
- Research permit requirements, zoning ordinances, application procedures, fees, and required supporting documents for customer installations.
- Prepare, review, and submit permit applications, ensuring information is accurate, complete, and consistent with municipal requirements.
- Communicate with customers, municipal offices, and internal teams by phone and email to request documents, provide updates, and resolve permitting issues.
- Track and manage a high volume of permits at once, prioritizing applications based on installation dates, deadlines, missing documents, and approval status.
Nice to have qualifications:
- Highly detail-oriented and able to catch errors in forms, documents, addresses, measurements, and municipal requirements.
- Strong organizational skills with the ability to manage many open tasks across overlapping timelines.
- Able to prioritize urgent work, adjust quickly when deadlines change, and keep projects moving without constant supervision.
- Patient, determined, and comfortable handling repetitive follow-up, unclear requirements, and customer service issues.
Qualifications:
- 2+ years of experience in an administrative, customer service, or contractor coordination role.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with CRM or scheduling systems is a plus.
- Strong written and verbal communication skills.
- Ability to multitask and prioritize in a deadline-driven environment.
- Experience working with 1099 contractors or in a field service environment is highly desirable.
- High school diploma needed, associate or bachelor’s degree preferred.
What We Offer:
- Competitive compensation and benefits
- Growth opportunities in a nationwide company
- A collaborative and supportive work environment
- The opportunity to play a vital role in delivering high-quality backyard solutions to customers across the U.S.
