Team Lead - Trailing Docs
?Indecomm is an Equal Employment Opportunity Employer?
Salary: $21/Hour
POSITION DESCRIPTION
Supervise and manage the Trailing Docs department by overseeing the daily workflow processes, supervises team members ensuring the highest level of quality customer service.
RESPONSIBILITES
- Perform a formal review and inspection of all trailing loan documents to ensure accuracy and completeness within the designated time frame. Capture any required data elements in the application.
- Record (check-in) documents as they are received and any comments into the database. Monitor reports to track outstanding documents. File and retrieve documents as necessary and ship to destination.
- Perform audit on documents received and capture required data elements and comments in the application.
- Oversee related activities of Trailing Docs staff members and serve as the primary trainer for new personnel.
- Monitor project progress and performance with Manager and assist with project deliverables in line with the project plans. Work with other departments as needed.
- Track daily production and work activity of the team and ensure optimal capacity utilization. Coordinate with DCC lead on any cohesive workloads.
- Record and manage project issues and escalate where necessary.
- Assist management by Preparing and in some instances presenting for client and internal engagement reviews.
- Handle any emails/projects delegated from the Trailing Docs manager.
- Work with clients to get them reports and customizations to Docgenius as requested.
- Work with IT for Docgenius enhancements and requests from clients.
- Other duties may be requested by Manager for business continuity
