E-Bike Sales & Service Associate
Help people discover the freedom of riding.
At E-Bike Alley, we don't just sell electric bikes—we help people improve the way they commute, exercise, explore, and enjoy life. Every customer who walks through our doors has a different story, and our mission is to help them find the perfect e-bike while delivering an experience they'll remember.
We're looking for someone who enjoys talking with people, solving problems, learning new technology, and working in an environment where no two days are the same. Whether you're helping a first-time rider choose their first e-bike, assisting with a rental, or supporting our service department, you'll play an important role in creating exceptional customer experiences.
If you're energetic, dependable, and excited to be part of a growing industry, we'd love to hear from you.
What You'll Do
As an E-Bike Sales & Service Associate, your responsibilities will include:
- Guide customers through the process of selecting the right e-bike for their needs and lifestyle.
- Build lasting relationships by providing exceptional customer service before, during, and after every sale.
- Educate customers on e-bike features, safety, maintenance, and proper operation.
- Answer phones, respond to emails, and assist customers with questions or scheduling.
- Support bike rentals and ensure every renter has a safe and enjoyable experience.
- Participate in group rides, community events, and demo rides when scheduled.
- Perform basic bicycle assembly, adjustments, and light mechanical work (training available).
- Maintain a clean, organized, and professional showroom and service area.
- Assist with merchandising, inventory, and day-to-day store operations.
- Work collaboratively with the team to create an outstanding customer experience.
What We're Looking For
- Friendly, outgoing personality with excellent communication skills.
- Passion for helping people and delivering exceptional customer service.
- Strong work ethic and ability to stay productive without constant supervision.
- Comfortable learning new technology and product information.
- Mechanical aptitude or willingness to learn basic bicycle maintenance.
- Ability to multitask in a fast-paced retail environment.
- Comfortable using Windows computers, Google Chrome, email, and basic office software.
- Weekend availability is required.
- Previous retail sales or bicycle experience is a plus, but not required—we're happy to train the right person.
Why You'll Love Working Here
- Work in one of the fastest-growing industries in outdoor recreation.
- Be part of a passionate, knowledgeable, and supportive team.
- Get paid to ride e-bikes by leading or assisting with guided tours and community rides.
- Opportunities to advance into lead sales, service, or management roles as we continue to grow
- Help customers improve their lives through cycling and outdoor adventure.
- Opportunities to continually learn about new products and technologies.
- Professional workshop with high-quality tools and equipment.
- Employee discounts on bikes, accessories, and gear.
- Every day is different—you'll sell bikes, meet interesting people, solve problems, and be part of a business centered around fun.
If you're looking for more than just another retail job and want to build relationships while helping people discover the world of electric bikes, we'd love to meet you.
Pay: $18.00 - $24.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
Work Location: In person
