Job Overview
Seeking an enthusiastic and driven general manager to lead the team at our vibrant and growing craft brewery in Central Maryland. This key figure should exhibit a passion for the craft beer market while also maintaining exceptional restaurant management, and creating an inviting atmosphere where guests can enjoy outstanding food, beverages, and service. As the GM, you will oversee daily operations, develop and lead our team, ensure top-tier customer experiences, and foster a collaborative team environment. Your leadership will drive profitability, uphold food safety standards, and promote a culture of excellence.
Duties
Guest Experience
- Maintain exceptional service quality and hospitality standards to create a warm and friendly environment for both guests and staff.
- Respond to guest feedback and resolve concerns professionally and effectively.
- Continuously identify opportunities to improve the guest enjoyment.
- Establish and maintain organization, cleanliness, and presentation standards throughout the facility.
Leadership & Team Development
- Recruit, hire, train, and support staff for both front and back-of-house roles.
- Foster a positive, team-oriented work environment.
- Lead by example through active floor presence and hands-on management.
- Conduct performance reviews and provide ongoing coaching and development.
- Ensure compliance with all company policies and employment practices.
Operations
- Guide daily operations of both front and back of house, including on-premise and off-premise events.
- Ensure efficient scheduling and staffing levels.
- Maintain compliance with all health, safety, sanitation, and liquor regulations.
- Manage labor, food, beverage, and operating costs to achieve budgeted goals.
- Analyze financial reports and key performance indicators.
- Develop and implement strategies to increase sales and profitability.
- Oversee cash handling procedures and financial controls.
- Oversee inventory management, ordering, and vendor relationships.
Facilities & Maintenance
- Ensure the facility and equipment are properly cleaned and maintained.
- Coordinate repairs and preventative maintenance programs.
- Maintain a safe environment for guests and employees.
Sales & Marketing Support
- Champion the brewery's brand through social media and other creative brand-building efforts.
- Identify and cultivate opportunities to increase private events, group bookings, and community engagement.
- Coordinate with the brewing and marketing teams to execute beer releases, promotions, festivals, and community events.
Qualifications
- Minimum 2-3 years of restaurant, brewery, bar, or gastropub, with previous experience as a GM, Assistant GM, Taproom Manager, or senior leadership role preferred.
- Experience with financial management and budgeting.
- Proven success managing food, labor, and beverage costs.
- Excellent leadership, communication, and conflict-resolution skills.
- Experience with POS systems (Toast), scheduling software, and inventory management systems beneficial.
- Flexibility to work evenings, weekends, holidays, and special events as needed.
- ServSafe Certification and TIPS certification.
Compensation & Benefits
- Competitive salary based on experience
- Paid time off
- Opportunities for professional development
- Employee dining and beverage privileges and discounts
Join us to lead a passionate team dedicated to crafting memorable experiences through exceptional food, innovative brews, and warm hospitality. Your leadership will inspire excellence at every level!
Benefits:
- Employee discount
- Paid time off
Work Location: In person
