Must Have Technical/Functional Skills
Laboratory Skills
- Experience in laboratory maintenance, hardware inventory management, and client hardware racking and configuration.
- Knowledge of patch management processes and hardware firmware updates.
- Strong organizational skills and attention to detail in managing hardware assets and documentation.
- Ability to work collaboratively with cross-functional teams including incident detection and response personnel.
- Familiarity with security operations and incident response environments is advantageous.
- Proficiency with hardware management tools and inventory systems.
- Effective communication skills to coordinate with internal teams and external vendors.
- Proficiency in leveraging Artificial Intelligence (AI) to drive innovation and efficiency within technical domains.
International Logistics Skills
- Experience in international shipping and receiving, preferably within a technology or hardware operations environment.
- Familiarity with global logistics, customs regulations, and compliance standards.
- Strong organizational skills and attention to detail in managing shipment documentation and tracking.
- Ability to collaborate effectively with cross-functional teams and external vendors.
- Proficiency with shipping software tools and internal case management systems.
- Understanding of incident detection and response operational context is a plus.
Professional Attributes
- Excellent analytical and problem-solving skills.
- Ability to translate business questions into data-driven insights.
- Strong communication and stakeholder engagement skills.
- Ability to work independently and manage multiple priorities.
Roles & Responsibilities
Laboratory Responsibilities
- Perform routine laboratory maintenance to ensure hardware and related infrastructure are operational and
- compliant with organizational standards.
- Manage and maintain accurate inventory records of hardware components and equipment critical to incident
- Execute client hardware racking, including physical installation, cabling, and organization within data lab
- environments for additional configuration work.
- Conduct patching and firmware updates on hardware device s to maintain security and functionality.
- Configure hardware systems according to predefined specifications and operational requirements to support
- incident detection and response activities.
- Maintain documentation related to hardware configurations, maintenance schedules, and inventory status.
- Support troubleshooting and repair activities to minimize downtime and ensure hardware reliability.
- Adhere to compliance and security policies relevant to hardware handling and configuration within the incident
- detection and response context.
- Utilize internal tools and systems for tracking maintenance activities, inventory management, and configuration
International Logistics Responsibilities
- Coordinate and manage international shipping and receiving activities for hardware components and equipment
- used in incident detection and response operations.
- Ensure compliance with global shipping regulations, customs requirements, and Cisco’s internal policies for
- non-production and production hardware shipments.
- Maintain accurate shipment documentation, tracking, and reporting to support hardware inventory and
- incident response readiness.
- Provide guidance and support to Cisco employees and mailroom/lobby ambassadors on shipping and
- receiving processes and policies.
- Raise and manage support cases related to shipping issues through Cisco’s internal HelpZone system.
- Monitor shipment status and proactively address delays or issues to minimize operational impact.
- Support remote and hybrid work scenarios by facilitating Global Shipping Application (GSA) access and
- Work closely with incident detection and response teams to prioritize hardware shipments critical to
- Maintain up-to-date knowledge of international shipping best practices and emerging logistics technologies.
Salary Range: $64,000 - $110000 a year
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