At Eyes On Site, we’re passionate about providing exceptional care and customer service. We are looking for a driven, detail-oriented, and compassionate individual to join our team as a full-time Scheduler. This role is key to ensuring our patients and staff are always in sync, and we need someone who thrives in a fast-paced environment, loves problem-solving, and is committed to delivering success for everyone involved.
Position Overview:
As a Scheduler, you’ll be the first point of contact for patients and our mobile team. You’ll play a critical role in organizing and confirming daily schedules, verifying patient eligibility, and ensuring smooth communication between all parties. Your ability to multitask, pay attention to detail, and handle dynamic situations will be key in providing an exceptional experience for both our staff and patients. This is not a front desk position, you will be in the back of the office primarily on the computer and communicating with patients over the phone.
Responsibilities:
- Schedule and confirm patient appointments on a daily basis.
- Verify patient eligibility and ensure all necessary documentation is up to date.
- Coordinate and communicate schedules with mobile teams.
- Create and send examination reports to patients and healthcare providers.
- Assist in maintaining operational processes and records.
- Ensure a seamless and efficient experience for patients and staff.
Qualifications:
- Medical office scheduling experience is preferred, but not required—training will be provided.
- Familiarity with ophthalmic concepts and software (e.g., RevolutionEHR) is a plus.
- Strong problem-solving skills and the ability to think on your feet.
- Compassion and empathy for both staff members and patients.
- A passion for creating exceptional customer experiences.
- Excellent communication skills—both verbal and written.
- Ability to plan ahead, stay organized, and be adaptable.
- A “lifetime learner” who thrives in a dynamic, fast-paced environment.
- Independent work ethic and ability to take initiative.
Schedule: Full-Time / Monday-Friday / 9am - 5pm (40 hours/week)
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Pet insurance
- Vision insurance
Ability to Commute:
- Mesa, AZ 85204 (Required)
Ability to Relocate:
- Mesa, AZ 85204: Relocate before starting work (Required)
Work Location: In person
