Human Resources Solutions Specialist
Position Summary:
Provide customer assistance across the range of HR activities from hire to retire. The HR Solutions Specialist is a key supporter of the HR strategy execution that works toward creating a great place to work. Through the use of broad knowledge of and passion for Human Resources, professionalism, and people skills, the incumbent will assist in creating the ultimate customer service experience. This means impacting and improving our customers' lives by delivering solutions and equipping them with the needed information.
Essential Duties:
Great Teaching & Learning (Instructional Infrastructure):-
Keeps current on applicable state and federal laws affecting HR policies and practices
- Works to continually upgrade knowledge and skill base relating to HR programs, including knowledge of CBAs and Board policies, regulations, procedures, and processes
Great People (Talent Management):
- Will be in charge of completing federal and state forms (I-9, Background checks, etc.)
- Performs tasks regarding HR record keeping in accordance with Board policies and regulations
- Assists in coordinating recruiting, hiring, and onboarding processes
Great Culture (Systems Leaders):
- Delivers high-quality service to customers, responding to queries and advising on department practices
- Provides HR support, guidance, and advice about human resources issues
- Able to communicate basic HR questions and processes with employees or prospective employees.
Great Systems (Support & Accountability):
- Partners closely with the HR teams (Employee Relations Team, HRIS, HR Generalist, IT, & Payroll) to ensure that the issue is addressed correctly.
- Serves as the first point of contact for walk-in and in-coming calls from customers to the HR Department
- Utilizes empathetic and reflective listening skills to first understand the customer’s issue then either addresses it personally or ensures that a warm hand-off occurs to the proper HR team member
- Be able to communicate to multiple district locations.
- Performs other duties as assigned.
Minimum Qualifications (Knowledge, Skills and/or Abilities Required):
- Minimum of two (2) years of work experience in Human Resources
- Excellent customer-service skills
- Basic knowledge and understanding of recruiting, hiring, benefits, and employee relations
- Strong computer skills and basic knowledge of HRIS and/or Applicant Tracking Systems
- Effective verbal and written communication and interpersonal skills
- Willing to work additional hours as needed/required during peak times
- Ability to multitask
- Ability to work effectively and cohesively in teams as well as independently
- Regular attendance is required
Preferred Qualifications (Knowledge, Skills and/or Abilities Required):
- Associate’s Degree pr higher in a related field
- Bilingual Spanish Speaker preferred
Physical/Mental Requirements:
- Must be able to work in a fast-paced, high-energy environment
- Occasional lifting (up to 25 pounds), bending, and extended periods of standing or sitting
- Work outside of normal business hours, including evenings and weekends, is required
- Must be able to travel within the district using a personal vehicle
- Must have adequate visual acuity to read, interpret and transcribe written material and other required duties.
- Requires normal range of hearing and clear speaking abilities to interact appropriately with others in person and on the telephone, in person, and technology platforms
- Requires some stooping, bending, stretching and occasional lifting not to exceed 25 pounds.
- May periodically require work outside of normal business hours, including weekends, under sometimes. stressful conditions in order to meet business needs and strict deadlines.
Work Environment:
- Primarily office-based with frequent visits to school sites, event venues, and athletic facilities
- May be exposed to loud environments (e.g., gymnasiums, band events, cheer competitions)
Reports To: Manager of Employee Relations
FSLA Status: Non-Exempt
Compensation: Schedule 809
Work Days: 242
FTE: 8 hours per day
