Job Title: Customer Service
Duration: Temp to Hire
Location: Baltimore, MD
Shift: 8:00 AM - 5:00 PM (Monday to Friday)
(Key Words: Customer Service, Customer service representative, CSR, Customer Support, Call Center, Customer Support, Receptionist, Answer call, Inbound call, Outbound call, Administrative Assistant, Front desk Receptionist, Front desk Coordinator)
Responsibilities:
- Assists customers with the account opening process.
- Receives incoming email requests regarding services.
- Responds to escalated inquiries that require judgment in resolving issues or in making recommendations.
- Accurately explains the terms/conditions and policies/procedures relating to the account.
- Processes account payments.
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
- Performs account maintenance, including account changes, adjustments, and statement requests.
Qualifications:
- Customer Service: minimum 1 year experience
- Data entry: minimum 1 year experience preferred.
- Microsoft Office: 1 year experience (must be comfortable navigating computer systems).
- Must be detail oriented and proficient with computers.
- Must be able to type minimum 30 wpm
#REQNon-IT
Pay: $17.00 - $18.00 per hour
Work Location: In person
