Description:
Join the team that’s redefining hospitality. We’re seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.
What You’ll Do
As a Front Desk Agent, you’ll be the face of the Hotel—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:
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Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
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Managing reservations, room assignments, and guest inquiries via phone, email, and in person
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Handling payments, verifying IDs, and maintaining accurate records in our property management system
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Resolving guest concerns with empathy and efficiency, escalating issues when needed
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Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
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Promoting hotel amenities, local attractions, and upselling services when appropriate
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Maintaining a clean, organized, and secure front desk environment
Requirements:
What You Bring
We’re looking for someone who’s sharp, personable, and ready to grow. Ideal candidates will have:
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Previous front desk or customer service experience (hospitality preferred)
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Strong communication skills and a calm, solution-oriented approach
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Familiarity with hotel systems (StayNTouch is a bonus) is a plus
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Ability to multitask and stay composed in a fast-paced environment
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Flexibility to work mornings, evenings, weekends, and holidays as needed
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A team-first attitude and a genuine desire to make guests feel welcome
What We Offer
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Competitive hourly pay
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Paid time off and holiday pay
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Health benefits including fulling company paid medical, dental and vision
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Employee discounts on hotel stays and amenities
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Opportunities for advancement and cross-training
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A stylish, supportive work environment where your ideas matter
Ready to join a hotel that’s anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to I-Drive Hotel.
