Front Desk Manager
Hilton Garden Inn Bloomington West – Bloomington, MN
5140 American Blvd West Bloomington, MN 55437
Join a team that believes hospitality starts at the front desk.
Hilton Garden Inn Bloomington West is looking for an energetic, experienced, and service-driven Front Desk Manager to lead our Front Office team. If you have a passion for guest service, enjoy coaching others, and thrive in a fast-paced hotel environment, we'd love to meet you.
This is a hands-on leadership position responsible for ensuring exceptional guest experiences while maintaining Hilton brand standards and maximizing front office performance.
What You'll Do
- Lead, coach, and motivate the Front Desk team to deliver outstanding guest service.
- Hire, train, schedule, and develop front desk associates.
- Ensure smooth daily front office operations and resolve guest concerns professionally.
- Monitor guest satisfaction scores and implement service improvements.
- Maintain Hilton brand standards and hotel policies.
- Perform daily reports and shift audits.
- Assist with inventory management, room assignments, and occupancy control.
- Work closely with Housekeeping, Engineering, and Sales to ensure seamless operations.
- Handle escalated guest issues with professionalism and urgency.
- Assist with revenue opportunities through room upgrades and guest loyalty enrollment.
Qualifications
- Previous hotel Front Desk supervisory or management experience required.
- Experience using Hilton PEP (Property Engagement Platform) is REQUIRED.
- Hilton Honors knowledge preferred.
- Strong leadership, coaching, and communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to multitask in a fast-paced environment.
- Flexible schedule, including evenings, weekends, and holidays as business demands.
- Strong computer skills and attention to detail.
What We're Looking For
We're searching for someone who:
- Leads by example.
- Takes pride in delivering exceptional guest experiences.
- Builds a positive, team-oriented culture.
- Is organized, dependable, and accountable.
- Brings energy, professionalism, and a genuine passion for hospitality every day.
Why Join Us?
- Competitive pay based on experience
- Hilton Team Member Travel Program
- Paid Time Off
- Health, Dental, and Vision Insurance (for eligible employees)
- 401(k)
- Opportunities for career growth within our hotel management company
- Supportive leadership team and positive work environment
If you're an experienced hotel professional who knows Hilton PEP and is ready to lead a high-performing front office team, we encourage you to apply today.
Pay: From $19.50 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
