Thorough and timely completion of all community tasks assigned by the Community Manager or the Assistant Community Manager with particular emphasis on apartment leasing, current resident retention/satisfaction and community marketing. The Leasing Specialist is responsible for overseeing the entire leasing function for closing sales, performing excellent customer service, and doing administrative functions as needed.
Essential Duties:
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To show and lease apartment units to potential tenants with a high degree of customer service and meet monthly lease quotas.
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Completes lease form or agreement and collects rental deposit.
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Responsible for insuring the “model” apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the “curb appeal” of the property.
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Advance knowledge of lease terms, specifications and all community policies and the ability to train others.
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Advance knowledge of floor plans and their differences and the ability to train others.
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Must be knowledgeable of required telephone and sales techniques.
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Must develop full knowledge of application information required, screening processes and policies
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Develop and maintain an on-going resident retention program under the direction of Property Manager.
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Responsible to play an active role in the renewal process.
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Responsible for proper maintenance of all resident and property files.
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Responsible for submitting maintenance work orders for residents and confirming satisfactory completion.
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Assist Property Manager with hosting resident events at property.
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Courteous, efficient handling of resident requests and complaints with a high degree of customer service.
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Responsible for maintaining a professional appearance and attitude at all times regarding rentals, and the ability to transfer the information into the company computer system.
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Other administrative duties as assigned.
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Attendance is an imperative job function. Must be willing to work weekends.
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Ability to read and interpret documents such as lease agreements, safety rules, and other related documents
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Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
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Ability to communicate efficiently and effectively with all levels of employees and customers.
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Advance knowledge of Fair Housing laws and regulations and the ability to enforce them.
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Intermediate computer knowledge of Microsoft products.
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Ability to multi-task and exert excellent organizational skills.
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Ability to pass a criminal, credit, and drug screening.
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Experience with Yardi preferred.
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Bi-lingual is a plus.
