About Pilkey, Hopping & Ekberg
Since 1896, Pilkey, Hopping & Ekberg (PHE) has provided trusted insurance solutions for individuals and businesses. As a family-owned agency, we are built on integrity, accountability, and exceptional client service, creating a workplace where relationships matter and employees are empowered to make an impact.
The Opportunity
As a Personal Lines Account Manager II, you will manage a portfolio of client accounts, providing expert guidance on coverage, renewals, and risk management. You'll work closely with clients, carriers, and internal teams to deliver outstanding service and help clients maintain the right protection for their evolving needs.
What You'll Do
- Manage and service a book of personal lines business.
- Review policies and identify coverage gaps or risk exposures.
- Advise clients on renewals, endorsements, and coverage options.
- Assist with claims inquiries, billing issues, audits, and certificates of insurance.
- Recommend coverage solutions and identify cross-sell opportunities.
- Partner with carriers and underwriters to support policy placement.
- Maintain accurate documentation and account records.
- Conduct renewal reviews and discuss changing client needs.
Qualifications
- 4+ years of insurance account management experience.
- Strong knowledge of insurance products and coverage concepts.
- Excellent analytical, problem-solving, and communication skills.
- Ability to independently manage multiple client relationships.
Preferred
- Education in Insurance, Business, Finance, or a related field.
- Experience with high-net-worth or complex accounts.
- Prior mentoring or leadership experience.
- Familiarity with agency management systems and underwriting processes.
Pilkey, Hopping & Ekberg is committed to fostering an inclusive workplace and welcomes applicants from all backgrounds. Learn more and apply at www.pheinsurance.com.
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- This position requires 12 months of full-time‑, in person work. After that period, there are opportunities to transition to a hybrid schedule. Are you able to reliably commute to our Tacoma office for the first 12 months?
License/Certification:
- Washington State Property & Casualty License (Required)
Work Location: In person
