The Director of Admissions & Student Services leads and oversees the Admissions and Alumni Benefits departments. This position continuously seeks innovative tools and techniques to provide the best possible experience for applicants, students, and graduates throughout the application process, student journey, and graduate support. The Director collaborates with the Senior Director of Training and Program Directors to ensure students are well prepared for class and that instructors have the information and resources needed to deliver a successful training experience. This position also oversees the Alumni Benefits program.
Lead, manage, coach and motivate staff
Create and maintain a positive work environment with all stakeholders engaging with Admissions and Student Services
Manage all aspects of the application and approval process
Ensure all documentation is complete and accurately prepared for committee review
Facilitate our appeals process
Ensure students are well informed, understand expectations of class and prepared for arrival
Manage contract process with students
Manage inventory of dog leashes, collars, harnesses, and other equipment for instructors during training and class
Support Alumni Benefits staff to ensure enrollment of students into the Alumni Benefits program including presentation during class of the program benefits, enrollment, and addressing FAQs
Oversee and approve reimbursement of veterinary expenses for Alumni Benefits program
Seek opportunities to expand our Veterinary Partnership program (gold, silver, platinum)
Ensure team adheres to all policies and procedures of Dogs Inc
Ensure all processes and procedures align to the standards of International Guide Dog Federation and Assistance Dogs International
Ensure exceptional experiences of students before and up to joining class
Periodically participate in presentations
Create and maintain a culture of continuous quality improvement
Exceptional customer service skills.
Superior communication skills (written, verbal, and electronic).
Effective problem-solving skills.
Good judgment in decision making.
Lead a team of staff and have the ability to delegate tasks effectively to them.
The ability to build trusting relationships.
The ability to accept constructive criticism.
At least 3-5 years of experience in a management/leadership position. Strong ability to motivate individuals to deliver results. Bachelor’s degree preferred. Excellent oral and written communication skills. Proficient in the use of Microsoft Office Suite and CRM. Must be able to appropriately manage confidential and sensitive information.
Education and/or Experience
BS/BA in communications, management preferred. Experience working with individuals who have disabilities.
More than five years of direct supervisory experience. Ability to coach and interact with students, graduates, volunteers, and employees at all levels.
Responsibility for People
This job has supervisory responsibilities for coordinators of Admissions and Alumni Benefits
This job does have responsibility for developing, overseeing or monitoring a budget.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Ability to calculate proportions, percentages, and apply concepts such as fractions, percentages, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram/chart, or schedule form.
The following computer skills are required to perform essential duties of the job:
Certificates and/or Licenses
The following licenses or certificates are required to perform the essential duties of the job:
This position will have frequent communications with the following internal positions.
Leadership Team
Operations Departments
Marketing
Philanthropy
Volunteer Programs
Veterinary Team
Following are the most frequent contacts outside of Dogs Inc that you must communicate with to perform essential duties of the job:
Must be able to perform the essential functions of the position, with or without reasonable accommodation, including:
Stand and walk for extended periods as needed.
Sit as needed to perform job duties.
Frequently use hands and fingers to operate a computer, phone, and other office equipment.
Occasionally reach with hands and arms.
Occasionally climb, balance, stoop, kneel, crouch, or crawl, as needed.
Communicate effectively by talking and hearing.
Occasionally lift and/or move up to 25 pounds.
Possess close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
While performing the duties of this position, the employee may:
Work near moving mechanical parts.
Occasionally work in elevated or precarious locations.
Be exposed to fumes, airborne particles, and toxic or caustic chemicals.
Work outdoors in varying weather conditions.
Be exposed to moderate to loud noise levels.
This position must meet the following qualities in order to add to a positive team environment.
Be willing to work with and help others
Accept constructive criticism
Have a positive attitude and cooperativeness with fellow employees and supervisors
Work steadily with minimum amount of supervision.
Follow instructions and show initiative.
Have a very good attendance record, rarely absent or tardy
All employees are responsible for keeping the grounds of Dogs Inc safe and clean. Reporting or fixing safety hazards, picking up trash and assisting our guests and volunteers are required of all employees.
At Dogs Inc, every team member helps tell our story. We may occasionally ask you to welcome guests, support tours, or talk about your work. These moments power our fundraising, strengthen our mission. It’s something we share—and take pride in.
At Dogs Inc, we don’t just change lives—we transform them. When you join our team, you’ll get:
Comprehensive Benefits: Full dental and vision insurance premiums covered, competitive medical coverage, and a $15,000 life insurance policy.
Retirement Match: A discretionary retirement plan match for all benefit-eligible employees after one full year of employment.
Campus Perks: Free access to our fitness center and chef-prepared lunches served on campus (Monday-Friday).
Time to Recharge: Generous Paid Time Off policies (12-20 days/year based on tenure). Enjoy 14 paid holidays—including your birthday!
Reward-Based Programs: Many opportunities to earn additional Paid Time Off.
Dog-Friendly Workplace: Bring your well-behaved, pre-screened dog to work and enjoy the ultimate companion-friendly environment.
