Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team. In this role, you will be responsible for writing service orders for the technicians and creating invoices for customers after the service technicians have completed their job. You are also responsible for the special ordering of parts for customers and technicians and managing inventory. Knowledge of small engines is a plus. Knowledge of invoicing systems and practices is also preferred.
Duties
- Communicate effectively with technicians to ensure accurate understanding of repair requirements.
- Communicate and assist customers from start to finish on their small engine services. (Answering the phone, creating estimates or service orders, invoicing finished service orders, accepting payment from customer, and keeping customers informed)
- Maintain accurate records of customer interactions and service orders.
- Provide exceptional customer service to enhance customer satisfaction and loyalty.
- Manage small engine inventory and special order parts for customers and technicians when necessary.
Skills
- Proficient in mechanic principles
- Strong customer service skills to effectively communicate with clients
- Ability to work collaboratively within a team environment while managing multiple tasks efficiently.
- Excellent organizational skills to maintain detailed records
- Knowledge of accounting principals and inventory management principals
You are the first point of contact for small engine customers and expect professionalism while also being able to manage multiple tasks and responsibilities simultaneously.
Pay: $15.00 - $25.00 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
Work Days:
Ability to Commute:
- North Platte, NE 69101 (Required)
Ability to Relocate:
- North Platte, NE 69101: Relocate before starting work (Required)
Work Location: In person
