JOB
GENERAL RESPONSIBILITIES: The Collections Coordinator is responsible for enforcing and maintaining the College’s collection policies and procedures; creating and maintaining state billings; performing reconciliations; performing accounts receivable duties within the department and the division. EXAMPLE OF DUTIES
DESCRIPTION OF ESSENTIAL DUTIES:
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Develops, executes, and maintains all aspects of the student account receivable collection process.
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Maintains knowledge and complies with applicable laws and regulations including the Fair Debt Credit Protection Act and bankruptcy laws.
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Meets, transacts with, and maintains continuous contact with outside collection agency representatives.
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Authorizes legal and/or bankruptcy actions related to past due accounts.
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Primary contact for authorizing and creating individual payment arrangements on accounts.
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Serves as a liaison for the College with students/families in handling difficult financial situations ensuring College policies and procedures are enforced.
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Serves as primary team member to lead the student refund process.
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Investigates and resolves student account complaints.
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Analyzes student accounts and authorizes late fees and holds.
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Creates and maintains the Returned Check list; prepares related monthly reports, and contacts students to collect outstanding debt.
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Prepares fiscal year audit reports for student account write-offs.
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Reconciles quarterly collection general ledger accounts.
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Maintains confidentiality of student records and information at all times.
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Performs cashier supervisor duties as needed which include analyzing, correcting, closing, and finalizing cashier sessions.
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Provides front-line customer service; serves students in person and via phone; receives and posts payments appropriately; sets up deferred payment plans; issues credit/debit card refunds.
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Collaborates with Financial Aid department on disbursement of financial aid discrepancy resolutions when needed.
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Collaborates with team on online payment collection processes such as application fees, tuition and fees and payment plan fees.
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Assesses and reviews internal accounts receivable processes and procedures on an ongoing basis.
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Work with third party vendors and internal team to create and maintain accurate reporting of student data, when requested.
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Manages the student refund appeals process through initial screening of applications and final processing of committee decisions.
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Serves as back-up person for analyzing and processing enrollment cancellations (drops) due to non-payment.
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Assists with future creation, implementation, and maintenance of electronic recordkeeping for the Bursar’s Office.
DESCRIPTION OF OTHER DUTIES:
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Serves as back-up to Bursar Office front counter.
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Processes direct cash receipting.
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Prepares daily bank deposits.
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Serves as a back-up to Enrollment Services staff.
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Performs other job-related duties as assigned.
SUPPLEMENTAL INFORMATION
TYPE OF SUPERVISION GIVEN TO OTHERS:
Indirect supervision given to student workers/work study students, and/or interns.
OVERALL ACCOUNTABILITIES:
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Demonstrates Black Hawk College core values.
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Maintains confidentiality of records and information.
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Maintains up-to-date job knowledge.
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Provides quality customer service.
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Accuracy, efficiency, and timeliness of work.
PRINCIPAL WORKING RELATIONSHIPS:
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Works directly with the Director of Accounting.
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Works directly with staff in the Bursar’s office, student services, bookstore, and finance division.
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Works cooperatively with staff and faculty college-wide.
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Works cooperatively with outside collection agencies.
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Works cooperatively with student and the general public.
