About Renzo Gracie Wall Street
We are a Brazilian jiu-jitsu academy in Manhattan's Financial District. We're hiring two part-time front desk team members. The front desk is where prospects decide whether to join and where current members start each visit — it's a key role.
Shifts (pick one)
- Morning: Monday to Friday from 10:00 am to 3: pm, plus Saturday or Sunday from 10:00 am to 2:00 pm
- Afternoon: Monday to Friday from 3:00 pm to 8:00 pm, plus Saturday or Sunday from 10:00 am to 2:00 pm
What you'll do
- Greet members and visitors, check people in, answer the phone and email
- Book trial classes and send reminders so prospects know what to expect
- Walk trial-class visitors through the next steps if they want to sign up
- Process payments, sign-ups, and basic membership changes in our software
- Keep the front desk, lobby, and retail area clean and organized
- Handle day-to-day issues calmly and escalate what needs escalating
You're a fit if you have
- Customer service experience (1+ year preferred)
- Real warmth with people — (e.g., you remember names)
- Reliable availability and punctuality
- Comfort talking about a $300/month membership without flinching
Important note
This is a front desk job, not a training opportunity. We're not hiring current BJJ students or people who want this role as a way into the sport. Please apply only if you're looking for a part-time front desk position.
Compensation: $22/hour
Pay: $20.00 - $25.00 per hour
People with a criminal record are encouraged to apply
Application Question(s):
- Are you currently training Brazilian jiu-jitsu, or interested in this role as a way into the sport?
- Do you have 1+ year of customer service or hospitality experience?
- Are you available Monday to Friday, plus Saturday morning?
Work Location: In person
