Are you our newest team member as an Aftersales Coordinator, ready to specialize, deepen your expertise, and make an impact within a dynamic and supportive team? DESMI is a dynamic and innovative company where your ideas matter. We're building a culture that values collaboration, continuous learning, and making a difference. As an employee at DESMI, you'll have the opportunity to work on challenging projects, develop cutting-edge skills, and connect with a diverse team of talented individuals. If you're looking for a workplace where you can grow, contribute, and be inspired, DESMI is the place for you.
Ideally, we are looking for someone who is:
Curious
Customer-focused
Thrives in a collaborative environment
A glimpse into the role
As an Aftersales Coordinator, you'll play a key role in supporting DESMI's global aftermarket business by ensuring excellent customer service, efficient order handling, and seamless coordination across departments. Your role mainly revolves around:
- Customer service & quotations: Prepare and issue quotations for spare parts, replacement pumps, and third-party spare parts while providing professional support and responding to customer inquiries.
- Order management & coordination: Process customer orders in the ERP system, monitor order status, and collaborate with warehouse, procurement, logistics, and global DESMI colleagues to ensure timely deliveries.
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Aftermarket support & process optimization: Maintain accurate customer, quote, and order records, support warranty and claims administration, prepare sales reports, and identify opportunities to improve customer service and operational efficiency.
Your next opportunity starts here
As someone joining our Aftersales team, we are looking for a structured and service-minded professional who enjoys working in an international environment and thrives on building strong customer relationships. We also imagine that you:
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Have an Associate's or Bachelor's degree in Business Administration, Supply Chain, Engineering, Sales, or a related field.
- Have 2+ years of experience in customer service, sales support, inside sales, order management, logistics, or a similar role.
- Experience from manufacturing, industrial equipment, pumps, or other technical products is an advantage.
- Have experience working with ERP systems (preferably Microsoft Dynamics 365) and CRM platforms.
What we're about
We're more than just pumps. At DESMI, we believe teamwork and innovation drive success. When you join DESMI, you can expect:
- A collaborative and supportive team environment.
- Opportunities for continuous learning and professional development.
- A chance to contribute your ideas and make a real impact.
- A company that values sustainability and innovation.
We are a flat organization with an open-door policy, where decisions are made together, and ideas are always welcome. Here, doers thrive – if you see an opportunity for improvement, you have the freedom to act on it.
As innovators in reliable and sustainable flow solutions, we serve a wide range of industries from Aquaculture and Defense to Green Technologies – the list goes on. Sustainability is highly appreciated while developing high-performance and long-lasting technologies that help industries adapt to evolving markets while reducing environmental impact.
Ready to apply?
If you're a service-minded, proactive, and detail-oriented individual seeking a challenging and rewarding career where you can contribute to a more sustainable future, we encourage you to apply!
To learn more about this opportunity and submit your application, please contact Alberto Fajardo [email protected]. We are reviewing applications on a rolling basis and encourage you to apply as soon as possible.
