General Manager - First Aid & Safety

Wildman Business Group LLC -
Warsaw, IN

Quick Apply

Job Details

Full-time

Qualifications

Sales analytics & reporting tools
Phone communication
Outdoor work experience
Driver's License
Sales management systems proficiency
CRM system proficiency
Mobile devices
Client interaction via phone calls

Full Job Description

At Wildman, growth isn’t just a goal—it’s a way of life. We’re seeking a dynamic, results-oriented, and people-focused General Manager to join our Facility Services leadership team. General Managers train, coach, and support a team of Route Service Representatives in order to meet and exceed customer retention, account growth, and gross profit goals by driving execution of route development, coverage, and customer satisfaction. Join a growing company with amazing benefits and employee programs!

PRIMARY RESPONSIBILITIES

Lead the overall performance of the assigned First Aid & Safety business, including sales, service, operations, safety, customer retention, employee engagement, growth, profitability, and P&L results
Provide leadership, coaching, accountability, and development to sales, service, and operational team members to ensure achievement of business objectives
Drive profitable growth through new customer acquisition, account expansion, route growth, customer retention, and increased product and service utilization
Partner with sales leaders and team members to ensure effective prospecting, pipeline management, sales execution, customer presentations, and achievement of sales goals
Lead service execution by ensuring route performance, customer inventory management, timely replenishment, service quality, new account installations, and customer commitments are consistently achieved
Manage staffing, recruiting, hiring, onboarding, performance management, employee development, succession planning, and engagement for the assigned business
Foster a safe, positive, accountable, and high-performing work environment while reinforcing Wildman’s culture and core values
Own safety performance and incident management, including safety training compliance, route observations, fleet performance, vehicle accidents, employee injuries, near misses, corrective action, and follow-up
Build and maintain strong customer relationships through customer experience reviews, goodwill activities, executive-level visits, issue resolution, and cross-functional collaboration
Ensure timely resolution of customer concerns, service issues, at-risk accounts, and operational challenges
Analyze sales, service, route, inventory, financial, safety, customer, and employee engagement metrics to identify opportunities and drive continuous improvement
Manage budgets, expenses, payroll, staffing, inventory, equipment, and operational resources to meet financial and operational objectives
Allocate resources effectively across routes, sales support, service support, new account installations, and customer needs to ensure operational efficiency and customer satisfaction
Develop team capabilities in customer service, relationship management, consultative selling, problem solving, safety, and operational execution
Communicate business priorities, expectations, performance results, and improvement plans clearly and consistently across the team
Safely operate company-owned vehicles and assist with customer visits, route support, service recovery, and operational needs as required
Perform other leadership, managerial, and operational duties as assigned

Must be able to pass a Department of Transportation (DOT) physical, if required, and meet the minimum physical requirements necessary to perform the essential functions of the role
Ability to travel throughout the assigned market or service territory to visit customers, support team members, conduct route rides, and attend meetings
Valid driver’s license with an acceptable motor vehicle record
Ability to frequently enter and exit a vehicle throughout the workday
Ability to occasionally lift, carry, push, pull, and move products, equipment, and materials weighing up to 50 pounds
Ability to stand, walk, bend, reach, twist, kneel, and lift as needed while supporting customer visits, route activities, installations, or operational needs
Ability to work in a variety of indoor and outdoor environments and customer work settings
Ability to use a computer, tablet, mobile device, CRM system, reporting tools, and other business technologies required to perform essential job functions
Ability to effectively communicate with employees, customers, and business partners in person, by telephone, and through electronic communication methods

#WBG

Quick Apply

Job Seeker Tools

Employer Tools

Browse

Stay Connected