Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .
Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed.
Incumbent should be located anywhere within the Arvest 4 State Footprint (AR, KS, MO, OK). Remote work options may be available outside of the 4-state footprint upon further review during the interview process.
Experience Senior Researcher
Job Summary
An Experience Senior Researcher informs a customer-centric strategy at Arvest by uncovering deep insights into customer and user preferences, behaviors, and motivations. As a consultative partner to Design, Product, and Business teams, they deliver actionable findings that directly influence business outcomes and customer success. They manage the full research lifecycle & recommend research scope and methodology for approval and collaborating with stakeholders to manage project workload, timelines, and budgets while confidently articulating customer & user needs to influence tactical and strategic decisions for exceptional customer experiences.
Responsibilities
- Independently design and lead complex, mixed-methods (qualitative and quantitative) research studies across various channels, including advanced usability testing, longitudinal studies, in-depth interviews, large-scale surveys, and field observations.
- Conduct advanced statistical analysis to derive high-value, strategic insights and formulate statistically significant, actionable recommendations. Develop and maintain research codebooks for data integrity.
- Lead the communication strategy for research findings, delivering exceptional presentations to stakeholders at all levels, including senior leaders and the C-suite.
- Lead project intake in collaboration with business, product, and design stakeholders to evaluate work requests, inform strategic scoping, and prioritize research methodology.
- Oversee the research methods and quality of work produced by junior researchers and coach design and product partners on best practices and methodologies.
- Responsible for the end-to-end management of complex research engagements, including scoping, vendor negotiation, budgeting, resource tracking, and active management 3rd third-party vendors and research partners.
- Develop and maintain the experience research program roadmap and backlog, designing comprehensive plans for both project-based and ongoing programmatic work.
- Gain and maintain in-depth knowledge of Arvest’s current and potential customers and product users, including their attributes, personas, behaviors, and motivations, and actively seek opportunities to learn more.
- Coordinate and direct comprehensive background research and synthesis of secondary data (e.g., market reports, internal analytics) to establish a strategic context for all primary engagements.
- Adhere to and reinforce EXP Ways of Working and actively reinforce Arvest research guidelines across all projects. Stay current with industry trends and lead knowledge management by centralizing insights (e.g., maintaining intranet page, an index of projects and artifacts, and creating reports).
- Provide cross-functional support, demonstrate a willingness to learn design and operations disciplines, and contribute to the holistic maturity and impact of the EXP team.
- Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties. This includes, but is not limited to, completing compliance training and adhering to internal procedures and controls, reporting any known violations of compliance policy, laws, or regulations, and reporting any suspicious customer and/or account activity.
- Other duties and special projects may be assigned.
Responsibilities:
Experience
- Required: 5 years of professional experience (e.g., operations, strategy, product, design, or other applied business setting), including a minimum of 2 years dedicated to full-cycle qualitative and quantitative research design and delivery.
- Deep expertise in designing and leading complex mixed-methods research (Qualitative and Quantitative).
- Strong proficiency in advanced statistical principles (e.g., factor, regression, and cluster analysis). Demonstrated expertise in psychometrics (validity, reliability) and data management, utilizing platforms (e.g., Tableau, Qualtrics, SPSS) to manage, visualize, and analyze large, complex datasets.
- Proven ability to analyze complex, ambiguous problems and translate findings into strategic, evidence-based & program-level recommendations that advance the business.
- Proven ability to provide methodological coaching and review to junior researchers. Strong planning, prioritization, and project management skills.
- Exceptional presentation, communication, and interpersonal skills to convey complex data, insights, and recommendations to non-technical stakeholders
- Experience working in an applied research setting alongside experience design, product, marketing, and consumer designers, researchers, and product owners.
- Prior experience leading and managing large projects/programs.
- Relevant work experience may be substituted for the Bachelor’s degree requirement.
- Relevant military experience is considered for veterans and transitioning service members.
Credentials
Preferred: Certifications in Human-Centered Design, Product Design/Management, or Experience Insights from credible organizations (e.g., IxDF, NN/g, PRC, IDEO).
Preferred: Software Certifications: Expertise in statistical analysis software (R, SPSS, SAS, or similar) and advanced data visualization platforms (e.g., Tableau).
Education
Required: Bachelor’s Degree
Preferred: Master’s degree
Working Conditions
- Incumbents must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
- Must be able to start work on time, maintain regular work attendance, be physically present at the assigned work location, and occasionally work overtime or outside of normal business hours.
- This job typically requires an individual to be able to observe details (including the ability to perceive color and the ability to identify clear near and far objects), to communicate and exchange accurate information, and may occasionally require the individual to physically move, remain in a stationary position, and position self to reach for objects.
- Must be able to operate standard office equipment and use office applications for communication, information and document transmission, and content, document, and report creation.
- Ability to travel overnight, unaccompanied, within the United States via automobile and air is required, on occasion.
- The noise level in the work environment is typically low to moderate.
Grade 18
Pay Range: $107320 - $124336 per year
