About us
We are professional and agile.
Our work environment includes:
Responsibilities:
- Handle all customer contacts by phone and email accurately and professionally.
- Respond to all the customer’s inquiries and probe accordingly as to provide a first contact resolution.
· Inform and educate participants on various program process, and timelines.
- Research required information using available resources and knowledge.
- Accurately and thoroughly record call log notations in the system of record.
· Educate participants on program requirements and family obligations.
· Inform participants of changes to housing assistance payment and tenant rent calculation.
· Communicate concerns between owners, tenants, and the Chicago Housing Authority (CHA) through account notations.
- Defuse and deescalate irate customers as to ensure great customer experience.
- Verify and update customer information.
- Identify and escalate priority issues.
- Perform data entry into SharePoint, and CHA business system.
- Provide excellent customer service to participants, landlords, co-workers, clients, and vendors.
- Ensure regular attendance and punctuality.
- Obtain certification in Housing Choice Voucher Basics
- Perform other duties as assigned.
Qualifications:
· High School Diploma is required.
· Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work(Preferred)
· Experience for a public agency, or related work in the social service or community service is preferred.
· Ability to apply regulations pertaining to the program.
· Ability to communicate effectively both orally and in writing is required.
· Excellent interpersonal skills necessary for conducting HCVP Participant interviews is required.
· Strong computer and organizational skills required to prioritize tasks and demands and consistently deliver work product on time is required.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We offer competitive pay and benefits package. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Please apply with your updated resume.
Job Type: Full-time
Work Location: In person
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
