Squeeze Insurance was founded in 2018 to help consumers easily shop and compare auto and home insurance online and find savings as well as increase the value of their insurance coverage. Our contact center plays a critical role in the success of the company and in meeting the insurance needs of the online shopper. If you choose to join the Squeeze team, you will be part of a revolutionary way people shop, save, and purchase insurance.
WHAT YOU'LL DO:
- Providing a great customer experience with your positive attitude and ability to bring solutions to our customers who are needing assistance with their insurance policy.
- Interacting with our customers via inbound phone calls, emails, and text messages while accessing information via our integrated systems and ExLynx agency management system.
- Assisting customers with making changes to their policy, processing payments, and endorsements along with answering general questions regarding their insurance coverage.
- Supporting customers in re-shopping their policy prior to renewal and potentially rewriting insurance policies to continually meet the needs of the customer.
- Reaching out to customers as required for any outstanding policy requirements or other actions as required by insurance carriers.
- Bringing attention to detail in your work and data entry to ensure customer requests are handled accurately.
- Retaining customers through your great interactions, meeting their needs, and participating in formal retention campaigns.
- Assisting the service team and the sales team as required to ensure customer satisfaction.
REQUIREMENTS:
- Currently holds a resident state P&C insurance license, other non-resident state licenses are a plus
- Contact center experience required with demonstrated expertise in consistently pleasing customers.
- Service experience with multiple auto and homeowners insurance carriers
- Ability to effectively interact with customers while using multiple systems at once
- Strong computer skills with working knowledge of Five9 and EZLynx a plus
- Enjoy working in a fast-paced environment
- Ability to give and receive constructive feedback
- Have a suitable work-from-home environment, including high-speed internet service
- Bilingual Preferred
Job Type: Full-time
Pay: $21.25 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Application Question(s):
- What carriers for home & auto are you familiar with?
- What insurance rater are you familiar with? (i.e. EZLynx)
- What state(s) do you have your resident license & non-resident licenses in?
Experience:
- Call center: 3 years (Required)
License/Certification:
- Insurance Producer License (Required)
Work Location: Remote
