Job Title: Executive Director
Location: Darien, CT
Employment Type: Full-Time
Salary Range: Competitive
Department: Administration
About Us: Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It’s not just a job. It’s an extraordinary life.
Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider. We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment. As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking an Executive Director to become part of our family. We invite you to take your first step toward a rewarding career with us!
Summary: The Executive Director is responsible for the day-to-day operations of the community and financial performance as well as the planning; development, implementation, evaluation and improvement of program services, management of staff and the delivery of high-quality service as determined by the residents and their families.
Essential Functions
- Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
- Maintains monthly financial reports and provides explanation for variances while driving strong expense management.
- Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines.
- Ensures account receivables are collected on a timely basis.
- Optimizes all opportunities to generate revenue, including ancillary revenue.
- Actively promotes staff participation and involvement in day-to-day operations and decision making.
- Promotes team building through participation and/or leadership at regular staff meetings.
- Provides ongoing support, direction, supervision and feedback regarding job performance of all staff.
- Communicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families and prospective residents and families.
- Assists in recruitment of staff including interviews.
- Assists in recruitment process and assures that all employee files are created and maintained properly.
- Coordinates evaluation process, reviews all evaluations and completes evaluations for all department heads.
- Manages disciplinary process throughout community.
- Assures high-quality services needed and desired by residents.
- Ensures resident's rights are protected.
- Ensures staff, residents and families are education about residents' rights.
- Works with Sales and Resident Services in coordination of move-in process to ensure leases and resident service plans are coordinated and properly carried out.
- Responds to family, resident and associate requests in a timely manner.
- Acts as liaison between management, residents and families.
- Gathers competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities).
- Ensures use of YARDI within community is timely and accurate.
- Ensures that the building shows a positive first impression.
- Works with all Directors to resolve any community presentation issues
- Maintains or grows occupancy to maximum levels.
- Meets monthly sales targets, with any variances to be discussed with the Vice President of Operations.
- Works collaboratively with department heads to emphasize the team's role in sales and participation in the community marketing action plan and sales action plan.
Sales/Marketing
- Professionally represents Maplewood Senior Living and its' communities in public settings.
- Works within local community promoting Maplewood Community.
- Functions as sales leader to achieve occupancy goals and targets
- Able to generate leads and close sales.
- Proven record of identifying and developing professional referral sources and driving sales results
Compliance & Safety
- Enforces OSHA regulations and safety procedures
- Ensures full compliance with all laws and regulations related to the operation of an assisted living facility.
- Follows emergency procedures
- Understands the safety practices and procedures.
- Investigates and reviews all on-site injuries
Communication
- Skilled in customer service and able to resolve concerns and conflicts in a professional and timely manner
- Ability to effectively present information on one-on-one and small group situations to customers, clients, and other associates of the organization
- Maintains open communication with Vice President of Operations and Home Office associates to ensure smooth operation of the community
- Communicates effectively with supervisor and other staff
- Advises supervisor of any community concerns or issues immediately
- Presents with a positive, engaging, and professional demeanor
Education/Experience/Licensure/Certification
- Bachelor's degree or higher in health care administration, business, or a related field
- 3 to 5 years management experience and in overseeing/supervising employees
- Excellent customer service and public relations skills
- Experience working with seniors including those with memory care needs
- Experience in successfully operating and maintaining a customer focused environment in an Senior Living community or similar setting
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
