Who We Are:
Happy Baby Play is a premier, family-focused indoor playground committed to providing local families with a safe, clean, and vibrant space to play and explore. We prioritize absolute cleanliness to enhance the experience for our little guests, maintaining strict daily sanitization schedules to ensure consistency.
Our team members all have a genuine passion for working with families. Hard-working, trustworthy, and friendly, they cultivate a positive environment for our customers and support one another daily.
Compensation & Structured Promotion Path
We believe in setting our leadership up for absolute success. This role features a built-in training and promotion structure to ensure you master our systems, team dynamics, and operational standards before taking full ownership:
- Phase 1: Onboarding & Training (Summer): You will begin at $19.00/hr, training directly alongside ownership and our outgoing manager on day-to-day assistant manager duties, front-desk workflows, and guest relations.
- Phase 2: Full Operations Manager Promotion (Post-Summer): Upon successful completion of training and independent mastery of facility operations, you will be promoted to Operations Manager with an increased wage of $23.00/hr.
The Ideal Candidate
You are a dependable, proactive, and highly organized leader who thrives in a fast-paced environment. You have an eye for detail, a passion for community building, and an unwavering commitment to operational integrity, staff accountability, and facility cleanliness. You are looking for a stable, long-term opportunity to grow with a local small business.
Qualifications & Experience
- Previous leadership, supervisory, or management experience (Required).
- Minimum of 3 years of experience working in a child-adjacent field, family entertainment, or early childhood environment (Preferred).
- High school diploma or GED equivalent.
- At least 21 years of age.
- Must be able to pass a comprehensive background check and provide excellent professional references.
- Lives within a reasonable, reliable commuting distance of the facility.
- Physical ability to lift up to 30 pounds and remain active on your feet.
Key Responsibilities & Duties
Team Leadership & Staff Management
- Serve as the vital liaison between store ownership and staff, ensuring clear, consistent, and respectful communication.
- Organize and maintain the weekly employee schedule, strategically optimizing for peak hours, weekends, and busy holidays.
- Manage staff absences smoothly and take swift initiative to ensure adequate shift coverage.
- Supervise, train, and provide ongoing motivational and constructive feedback to team members.
- Assist ownership in seeking out, interviewing, and onboarding quality new hires.
- Lead by example, delivering calm, clear solutions in stressful or fast-paced situations.
Operations, Cleanliness, & Customer Service
- Independently manage daily storefront operations with total reliability.
- Provide exceptional customer service, warmly greeting families and cultivating a welcoming community vibe.
- Maintain an absolute commitment to facility cleanliness, employing precision and diligence during daily sanitization and cleaning routines.
- Master daily multitasking: efficiently handle front-desk check-ins, respond promptly to customer emails, and oversee floor safety simultaneously.
- Maintain precise, up-to-date inventory records for retail, cafe, and facility supplies.
Financial Oversight & Event Coordination
- Oversee daily financial inputs, including accurate POS transactions, membership payments, invoice tracking, and basic expense logging.
- Maintain a high level of diligence regarding cash-handling controls, register auditing, and daily reporting.
- Manage weekend party bookings and respond promptly to private event inquiries.
- Partner with the Assistant Manager on day-of party coordination, ensuring staff execution is flawless and events run smoothly.
Marketing & Technology
- Comfortable using modern POS systems and basic digital administrative tools.
- Proficient with social media platforms; able to support local marketing efforts by maintaining an active, engaging, and professional online presence.
- Take initiative on themed events and community outreach ideas to boost weekend traffic and membership growth.
- Willingness to spend approximately 1–2 hours per week working independently from home on administrative tasks (scheduling, email replies, etc.).
Pay: $19.00 - $23.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Work Location: In person
