Customer Service Coordinator II
Location: Corning, NY 14831
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Job Type: Contract, fully onsite
Pay: $17.88–$21.54 per hour, based on experience
CTG is seeking a Customer Service Coordinator II to support our long-standing Fortune 500 client in Corning, NY. This position is ideal for a detail-oriented customer service professional with experience in order management, logistics, shipping, or corporate customer operations.
Responsibilities
- Manage assigned domestic and international customer accounts.
- Receive, validate, and accurately enter customer orders.
- Monitor open orders and shipments to support on-time delivery.
- Track shipments and proactively resolve delays or discrepancies.
- Coordinate carrier bookings, routing details, shipment dimensions, and customer information.
- Create and maintain customer profiles, buying agreements, purchase orders, and shipping records.
- Review invoices and process credits, rebates, and return authorizations.
- Respond to customer questions regarding orders, shipments, pricing, and products within established service expectations.
- Work with customers and internal teams to resolve billing and payment discrepancies.
- Partner with Planning, Shipping, Quality, Finance, IT, Commercial Operations, Transportation, and other departments.
- Assist the sales team with reports, analysis, and special projects.
- Follow detailed shipping processes and applicable customs requirements.
Required Qualifications
- Associate degree or equivalent relevant work experience.
- At least two years of customer service experience, preferably in a corporate or professional environment.
- Exceptional attention to detail and commitment to accuracy.
- Strong organizational, multitasking, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Proficiency with Microsoft Outlook, Teams, Word, and SharePoint.
- Ability to work onsite in Corning, NY, Monday through Friday.
Preferred Qualifications
- Experience with SAP or PeopleSoft order-management systems.
- Experience with order entry, fulfillment, logistics, or shipment tracking.
- Knowledge of international shipping, customs, or export documentation.
- Experience with Origin Manager or similar transportation-management software.
- Proficiency with Microsoft Excel.
- Experience supporting manufacturing, supply-chain, or cross-functional operations.
Minimal travel may occasionally be available to U.S. plants or domestic customer locations.
CTG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Job Types: Full-time, Contract
Pay: $17.88 - $21.54 per hour
Shift:
Work Location: In person
