We are an independent, patient-centered primary care practice dedicated to providing advanced medical care with a personal touch. Our mission is to provide personalized, innovative, and compassionate healthcare, enhancing our patients’ quality of life.
We are seeking a dedicated Front Desk Care Manager to join our team. This role is crucial in ensuring smooth operations at the front desk while providing exceptional service to our patients. As a key player in our practice, you will contribute to our mission of delivering high-quality healthcare.
Responsibilities
- Manage the Administrative (Front Desk) team, including reviewing and approving PTO requests.
- Manage practice operations, scheduling, registration, insurance, referrals, verification, medical records, and patient access workflows.
- Oversee all administrative operations to ensure efficient front desk workflows.
- Train and onboard new hires for the front desk team
- Analyze practice performance by running monthly practice numbers, cancellation reports, , including patient portal and improvement activity.
- Monitor provider schedules daily to ensure accuracy and efficiency.
- Track no-shows, and short-notice cancellations to ensure appropriate patient follow-up.
- Resolve conflicts between patients and staff professionally and effectively.
- Update and maintain all administrative forms, manuals, and staff resources.
- Maintain accurate patient and provider information in the EMR system.
- Create, update, and manage document types and categories in the EMR systemEducation & Experience
- Proven experience in a similar healthcare administrative leadership role required.
- Management experience: 1 year required.
- Medical office experience: 3 years required.
- Proficiency with EMR systems and related healthcare technology platforms.
- Solid computer competencies for daily operations.
If you are ready to make a difference in the lives of our patients while working in a supportive environment, we invite you to apply today and be part of our amazing team
Pay: $25.00 - $31.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
