We are seeking a friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations within the hotel environment. Our business is a 24 hour, 7 day a week business. You are required to be available and able to work all 3 shifts, weekends and holidays. Reliable transportation is a must.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate guest records.
- Handle guest inquiries and resolve any issues or complaints in a professional manner.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Operate phone systems to manage incoming calls and relay messages effectively.
- Maintain cleanliness and organization of the front desk area.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with other hotel departments to ensure seamless guest services and satisfaction.
Qualifications
- Previous experience in guest services or hospitality management is preferred.
- Familiarity with hotel management systems is a plus.
- Strong phone etiquette and communication skills are essential.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent problem-solving skills and a customer-oriented mindset.
- Knowledge of front desk operations and night audit procedures is advantageous.
- A passion for providing outstanding hospitality experiences to guests.
Pay: From $12.00 per hour
Benefits:
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
