ATTENTION: please read the full job description before applying.
About Novo Repairs
Novo Repairs is a modern, fast growing mobile mechanic service operating across San Diego County. As a leader in mobile mechanic services, our goal is to bring efficient, high-quality work to our customers, wherever they are. All of our work is done through our own system and our very own mobile app, making our customers’ experiences as simple and transparent as possible. You can learn more about us by visiting our website (novorepairs.com) or our Google Business Profile .
About the Job
We are looking for an experienced Senior Automotive Service Advisor to run the day-to-day operations of the company, including managing customer communication, building accurate quotes, and coordinating our mobile mechanics, all in a fast-growing, tech-forward environment. This is a full-time, hybrid role (mix of work-from-home and local on-site) with a competitive base salary plus commission, targeting $65,000–$80,000+ per year depending on performance and experience.
Some things to keep in mind:
- The individual holding this position will be the only Service Advisor at Novo Repairs
- Majority of the salary is from commission
- Scheduled days off are Tuesday and Wednesday
Work Location: Hybrid (one of the only hybrid positions in this industry!)
Responsibilities
- Serve as the primary point of contact for customers via phone, text, email, and our customer app
- Listen to customer concerns, gather vehicle details, and clearly explain recommended services and repair options
- Create accurate repair and service quotes, including parts, labor, taxes, and estimated timelines
- Assign jobs to mechanics, manage daily workflow, and track job status to ensure vehicles are serviced on time
- Use Novo Repairs’ internal apps for mechanics and customers to schedule jobs, update statuses, and document work (training provided)
- Keep customers updated on progress, any additional findings, and obtain approvals for extra work as needed
- Review repair orders and invoices for accuracy and completeness before closing jobs
- Support continuous improvement of processes, pricing, and customer experience as Novo Repairs expands into new markets
Required Experience & Skills
- 5–10+ years as an Automotive Service Advisor / Service Writer / Service Manager in a shop or dealership setting
- Strong working knowledge of common automotive repairs, maintenance services, and diagnostic workflows
- Proven ability to manage mechanics/technicians and keep a busy service operation organized and efficient
- Excellent communication and customer service skills, including handling objections and difficult situations professionally
- Comfortable using computers, mobile apps, and service software; willing to learn and adopt Novo Repairs’ internal platforms
- High attention to detail with estimates, repair orders, documentation, and follow-up
- Valid driver’s license and a clean driving record
Schedule
- Full-time, 8:00 AM – 5:00 PM
- Scheduled days off are Tuesday & Wednesday (changes can be requested)
- 5 days per week; occasional flexibility may be required based on customer demand
Compensation & Growth
- Target total compensation: $65,000–$80,000+ per year (majority comes from commission)
- Base salary plus commission tied to approved work and performance
- Opportunity to grow with Novo Repairs as we scale our mobile repair operation regionally and nationally
*How to Apply (please only apply if you meet all requirements and align with all the terms)
Please apply through Indeed and include:*
- Your resume
- A brief summary of your service advisor experience (years in role, types of shops/dealerships, average monthly sales or RO count)
- A short list of the most common repairs/services you quote (e.g., brakes, diagnostics, suspension, electrical, maintenance)
Pay: $65,000.00 - $80,000.00 per year
Application Question(s):
- Are you comfortable with the stated pay structure?
Experience:
- service advising/writing: 5 years (Preferred)
Work Location: Hybrid remote in San Diego, CA 92121
