Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Outpost Supervisor for Postcard Cabins Blake Brook, located at 76 Mountain Road in Epsom, NH 03234. Hiring pay starting at $19.00 to $21.00 per hour.
Job Purpose:
To maximize customer satisfaction by providing neat and clean guest cabins through the supervision, direction, and coordination of the cabin keeper/cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
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Supervises cabin keepers/cleaners in the prompt and efficient housekeeping of guest cabins
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Ensures that all cabins have been cleaned by checking cabin keepers' progress at the end of the day
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Supervises the completion of short notice requests for cabin changes
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Inspects all check out cabins after they are made up to ensure they are cleaned to Company standards.
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Monitors quality of cabins by conducting and documenting inspections of cleaned rooms
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Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
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Ensures completion by following through on orders
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Checks the status of cabins on an ongoing basis and notifies cabin cleaners of any changes
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Checks VIP cabins
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Checks early morning make-up cabins
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Coordinates cleaning of cabins for proper prioritization of customer requests; VIP cabins, checkout cabins, etc.
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Assures cleaning supplies and tools are properly stored at the end of the day.
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Assists in monthly inventory of all linen and cleaning supplies
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Takes every opportunity to amaze the guests and has a strong ownership over ITR
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Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
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Responsible for assisting with the recruiting, training, and direction of new department associates
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Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
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Coordinate activities with other departments in order to facilitate increased levels of communication and guest satisfaction.
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Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation.
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Attends meetings related to budgetary, and brand standards compliance of the property.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
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Work tasks are completed in varying indoor and outdoor settings: must be able to work in all weather conditions as well as temperature controlled environments.
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Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
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Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
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Must be able to exert well-paced ability to reach other departments of the company on a timely basis.
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Must be able to lift up to 30 lbs on a regular and continuing basis.
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Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
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Must be able to exert well-paced ability in limited space.
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Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
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Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
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Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
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Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
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Requires manual dexterity to use and operate all necessary equipment.
Other:
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Being passionate about people and service.
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Strong communication skills are essential when interacting with guests and employees.
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Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
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Basic math skills are used frequently when handling guest payments and assisting with inventory.
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Problem-solving, reasoning, motivating, and training abilities are often used.
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MUST have the ability to work a flexible schedule including nights, weekends and/or major holidays. Availability is needed from 7am to 11pm.
Amazing Benefits At A Glance:
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Team Driven and Values Based Culture
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Medical/Dental/Vision
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Vacation & Holiday Pay
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Same-day pay available
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Employee Assistance Program
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Career Growth Opportunities/ Manager Training Program
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Reduced Room Rates throughout the portfolio
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Third Party Perks (Movie Tickets, Attractions, Other)
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401(k)
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Employee assistance program
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Employee discount
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Flexible schedule
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Flexible spending account
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Life insurance
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Parental leave
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Referral program
