Information Systems Student Technician is responsible for providing technical assistance services to local education agencies to facilitate successful implementation of any of the following information systems available to them: TSDS/PEIMS, Ascender, Skyward, Future Systems
Education Qualifications:
High School Diploma or GED required
Experience:
- Five years' experience with student information systems databases (Ascender, Skyward) -required
- Excellent customer service, and advanced clerical and data entry experience - required.
Special Knowledge and Skills:
- Strong communication, public relations, and interpersonal skills.
- Critical thinking and problem-solving skills.
- Self-motivated, task-oriented, and able to work with clients with diverse needs.
- Strong organizational skills.
- Ability to interpret and apply policy and procedures.
- Ability to objectively evaluate data and provide pertinent feedback in relation to assigned areas.
- Ability to effectively communicate with clients by telephone and remotely (e.g. telephone, email, webinars).
- Advanced knowledge in the assigned areas above, including the use of the computer and relevant technologies.
Program Management:
- Responsible for providing support and technical assistance in planning, implementing, and evaluating PEIMS and Student Information Systems support to ESC-2 staff and external clients.
- Performs other duties as assigned.
- Participates in required program meetings/trainings/events to meet program goals.
Mental Demands
- Ability to remain composed under stress.
- Ability to communicate effectively, both verbal and written.
- Ability to think critically and problem-solve.
- Ability to maintain emotional control under stress.
- Ability to work in a fast-paced environment with limited supervision.
- Ability to interpret policy and procedures.
- Ability to manage multiple projects simultaneously.
- Ability to multi-task and cross-train.
Physical Demands:
- Ability to lift 15 lbs or more.
- Occasional prolonged and irregular hours.
- Occasional out of region travel.
