Precision Body and Paint is seeking a highly motivated and customer-focused Customer Service Representative (CSR) to join our corporate team in Beaverton to support all five of our Oregon locations. As the first point of contact, you’ll play a key role in ensuring a seamless and positive experience for our customers throughout the vehicle repair process.
Customer Support: Greet customers in person and over the phone, providing clear information on services, repair timelines, and processes.
Scheduling: Direct customers to the appropriate personnel at the appropriate location to get them scheduled for estimates and/or to drop off their vehicles
Problem Resolution: Address customer concerns promptly and direct customers to the appropriate personnel who can towards resolving any issues, including connecting customers with management as needed.
Documentation: Help to maintain accurate records of customer interactions, vehicle details, repair orders, and insurance paperwork.
Follow-Up: Conduct any necessary follow-up calls or emails to confirm satisfaction after repairs are complete.
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Problem-solving mindset with attention to detail
Prior customer service experience (automotive or insurance background a plus)
Comfortable working in a fast-paced, team-oriented environment
Health, dental, and vision insurance
Paid time off, paid sick leave and paid holidays
401(k) with company match
