Position Summary
The Hotel Regional Director of Operations provides strategic leadership and operational oversight for a portfolio of PAH Management hotels, driving exceptional guest experiences, financial performance, and associate engagement across the region. This role partners closely with General Managers and hotel leadership teams to maximize revenue, control expenses, ensure brand compliance, and foster a culture of accountability and continuous improvement.
Essential Duties and Responsibilities
The following is a representative list of duties and is not exhaustive. Other duties may be assigned.
Operations Leadership
-
Provide strategic direction and operational leadership for an assigned portfolio of hotel properties.
-
Partner with General Managers to achieve operational excellence, improve guest satisfaction, and drive financial performance.
-
Conduct regular property visits to evaluate hotel operations, identify opportunities for improvement, and ensure compliance with company and brand standards.
-
Develop action plans with hotel leadership to improve operational performance, guest satisfaction scores, and associate engagement.
-
Foster a culture of accountability, collaboration, and continuous improvement across the region.
Financial Performance and Accountability
-
Monitor hotel financial performance, including revenue, labor costs, operating expenses, and profitability.
-
Partner with hotel leadership to develop and execute annual operating budgets and financial forecasts.
-
Analyze operational and financial data to identify trends, risks, and opportunities for improved performance.
-
Support revenue generation initiatives while maintaining appropriate cost controls and operational efficiencies.
Sales, Revenue, and Market Presence
-
Partner with Sales and General Managers to support revenue growth initiatives and key account relationships.
-
Participate in client meetings, property tours, and community events to strengthen business partnerships when appropriate.
-
Communicate regularly with ownership groups and executive leadership regarding hotel performance, capital projects, and operational priorities.
-
Support the successful execution of capital improvement projects and property renovations.
Brand Compliance and Quality Assurance
-
Ensure all properties consistently meet PAH Management, Marriott, and Hilton brand standards.
-
Monitor quality assurance audits, guest satisfaction metrics, online reputation scores, and corrective action plans.
-
Partner with department leaders to implement preventive maintenance programs and protect the physical condition of each property.
-
Ensure compliance with all company policies, safety standards, regulatory requirements, and brand operating procedures.
People Leadership and Associate Development
-
Conduct regular performance evaluations and provide ongoing coaching and professional development opportunities.
-
Promote a positive workplace culture focused on engagement, accountability, inclusion, and professional growth.
-
Ensure consistent application of company policies, performance expectations, and employment practices.
Safety, Security, and Compliance
-
Ensure hotels maintain compliance with all federal, state, and local employment, safety, and hospitality regulations.
-
Monitor hotel safety, security, emergency preparedness, and loss prevention programs.
-
Review operational audits, cash controls, safe audits, and internal compliance processes.
-
Complete and maintain all required company and brand training and certifications.
-
Perform other duties as assigned by executive leadership.
What You Bring
Required:
-
Minimum of five (5) years of progressive hotel operations leadership experience, including multi-property or senior hotel management responsibilities; OR a 4-year college degree and at least 4 to 5 years of related experience; OR a 2-year college degree and at least 3 to 5 years of related experience.
-
Demonstrated track record of meeting or exceeding financial targets, including P&L ownership, budget management, and cost control in a hotel environment.
-
Proven ability to lead, develop, and hold accountable a multi-department hotel team.
-
Strong working knowledge of hotel sales processes, revenue management concepts, and market share metrics (ADR, RevPAR, RGI).
-
Proficiency in Microsoft Office Suite; comfort with hotel PMS and reporting platforms.
-
Clear, professional written and verbal communication skills.
-
Valid driver's license and ability to travel frequently throughout the assigned hotel portfolio.
Preferred:
-
Prior General Manager experience at a Marriott or Hilton branded select-service property.
-
Experience managing in a PAH Management or comparable hotel management company structure with direct ownership reporting.
-
Professional certifications in hospitality leadership or operations management.
-
Demonstrated success in improving guest satisfaction scores, brand QA results, or market share rankings.
-
Property Management System (PMS): Opera, Fosse, or Marriott/Hilton-equivalent PMS; ability to manage reservations, generate reports, and oversee front desk operations.
-
Revenue and Market Data: working knowledge of STR/CoStar competitive set reporting and how to read and act on RGI and market share trends.
-
Microsoft Office Suite: Excel for financial tracking and reporting, Word for communications and documentation, Outlook for scheduling and correspondence, PowerPoint for ownership and leadership presentations.
-
Hotel Sales CRM: familiarity with Delphi, CI/TY, or comparable sales management platforms used at the property level.
-
Payroll and HR Systems: working knowledge of ADP Workforce Now or comparable hotel HRIS for scheduling, timekeeping, and employee data management.
Work Environment and Physical Requirements
-
This position is based remotely with frequent travel to assigned hotel properties throughout the portfolio.
-
Regular travel, including overnight travel, is required and may account for approximately 50–75% of the role, depending on business needs and portfolio location.
-
Must be available to work a flexible schedule, including evenings, weekends, holidays, and extended hours when operational needs require.
-
Ability to remain in a stationary position for extended periods while working on a computer, participating in meetings, reviewing reports, and conducting virtual communications.
-
This position is subject to a pre-employment background check.
Compensation and Benefits
Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.
Benefits include:
• Medical, Dental, and Vision Insurance • Short-Term and Long-Term Disability • 401(k) Retirement Plan
• Term Life and AD&D Insurance • Employee Incentive Program • Voluntary Life Insurance (self, spouse, and child) • Hotel Stay Perks (Marriott and Hilton programs) • Accident, Critical Illness, and Hospital Indemnity Insurance • Educational Reimbursement • Paid Time Off • Manager in Training Program (where applicable)
About PAH
PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.
Equal Opportunity Employer
Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
