Answers and responds to telephone inquiries in a friendly and courteous manner, while utilizing sales techniques in order to secure and process reservations for guest accommodations and spa services in a timely manner consistent with the Hotel/Spa/Food and Beverage high standards of quality.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answers all reservations related incoming calls in a friendly and courteous manner using proper telephone etiquette and using clear verbal English communication.
- Listens attentively to understand guests’ inquiries and requests.
- Promptly provides accurate information regarding availability, accommodation types and quotes correct room/ spa rates and treatment selections.
- Assigns reservation in the computer system based on the guest’s preference and availability.
- Arranges reservations as per the guest’s request.
- Reads, retrieves, communicates and verifies information including confirmation number(s) to the caller.
- Answers questions regarding the Hotel/ Spa/ F&B facilities and services, as well as information regarding local attractions, directions, etc.
- Memorizes and recites applicable deposit and guarantee policies as requested.
- Accurately inputs and retrieves data from the computer reservations system.
High school diploma is required. Some college preferred but not required. One-year prior customer service experience is preferred.
Work Remotely
Job Type: Part-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Referral program
Schedule:
Work Location: In person
