Fast Park & Relax | Located near Baltimore/Washington International Airport (BWI)
Schedule: Evenings shifts - weekends included
Join the Fast Park & Relax Team!
Fast Park & Relax is an industry-leading airport parking company dedicated to providing exceptional customer service and a stress-free travel experience. We are seeking a dependable, customer-focused Parking Supervisor to lead daily operations, support team members, and ensure our guests receive outstanding service from arrival to departure.
As a Parking Supervisor, you will oversee evening operations at our parking facility, ensuring efficient traffic flow, maintaining safety and security standards, and leading a team committed to delivering exceptional customer experiences. This hands-on leadership role requires strong communication skills, operational awareness, and a passion for customer service.
Essential Duties & Responsibilities
Supervise and support daily parking operations to ensure a safe, organized, and efficient environment.
Lead, coach, and motivate parking attendants and frontline team members.
Deliver exceptional customer service by assisting guests, answering questions, and resolving concerns in a professional manner.
Monitor facility operations, traffic flow, and parking capacity to maximize efficiency.
Enforce company policies and parking regulations while maintaining a positive customer experience.
Assist with shuttle operations and coordinate transportation services as needed.
Handle cash and electronic transactions accurately and maintain proper accountability procedures.
Complete operational reports, incident documentation, and other administrative tasks.
Conduct facility inspections and report maintenance, safety, or security concerns promptly.
Promote and follow all company safety policies and procedures.
Serve as the on-duty leader, responding effectively to guest, employee, and operational needs.
Previous supervisory or leadership experience preferred.
Strong customer service and problem-solving skills.
Ability to remain organized and make sound decisions in a fast-paced environment.
Basic computer and reporting skills.
Ability to work outdoors in varying weather conditions.
Reliable attendance and schedule flexibility.
Valid driver's license and acceptable driving record preferred.
Eligible employees may participate in a comprehensive benefits package, including:
Medical (PPO and HDHP options)
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Basic Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Disability Insurance
Employee Assistance Program (EAP)
401(k) Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay
At Fast Park & Relax, we believe great service starts with great people. Our team members enjoy a supportive work environment, opportunities for growth, and the satisfaction of helping travelers begin and end their journeys with ease.
Apply today and become part of a company recognized for outstanding customer service and employee commitment.
Required Education:
- High School Diploma or equivalent
Required Experience:
- Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.
- Experience handling cash and credit card transactions.
- Experience with basic computer operations, including data entry and report generation.
Required Skills and Abilities:
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.
- Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.
- Ability to work independently and as part of a team.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Ability to stand for extended periods and work outdoors in various weather conditions.
- Ability to follow established procedures and guidelines.
- Ability to maintain a professional appearance and demeanor at all times.
- Basic math skills.
- Ability to operate parking-related equipment (e.g., ticket dispensers, gates).
- Ability to read and interpret maps and directions.
- Ability to maintain accurate records.
- Ability to work flexible hours, including weekends and holidays.
- Valid driver's license and clean driving record (may be required depending on specific job duties).
- Ability to understand and follow safety regulations.
