Pet Urgent Care of Wesley Chapel is seeking a dynamic Practice Manager to lead our team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care.
Pet Urgent Care of Wesley Chapel offers after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, emergency surgery, CT, Ultrasound, equipped with cloud-based EMR, digital x-ray, and a full suite of Zoetis in-house lab equipment.
About the Position:
The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture.
As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony while actively cultivating culture, engagement, efficiency, growth, and financial stability.
Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians.
Position Details:
- Patient Advocacy: Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care.
- Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.
Additional Details:
- Reports to the Vice President of Operations
- Typically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to time
- Work schedule includes nights, weekends, and holidays.
Skills, Knowledge, and Expertise:
- Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
- Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
- Excellent communication skills, with emphasis on active listening and timely follow-up
- High level of self-awareness, with a willingness to receive feedback and continuously improve
- Skilled in de-escalation and conflict resolution techniques
- Innate leadership skills, including humility, vision, and the ability to take calculated risks
- Confidence in decision-making and ability to inspire and motivate others
- Proven track record of being trustworthy, reliable, and maintaining confidentiality
- Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
- Teachable mindset, with a strong desire and ability to learn new concepts and skills
- Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving
- Team awareness, with a focus on fostering collaboration and inclusivity
- Ability to inspire and motivate team members to achieve goals and overcome challenges
- Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement
- Proficiency in delegating tasks and leveraging team members' strengths
- Capacity for immediate course correction in response to changing circumstances
- Commitment to collaboration and fostering a positive team environment
- Professionalism in all interactions, both internal and external
- Specific knowledge of veterinary practice operations and industry standards
- Critical thinking skills, with the ability to analyze situations and make sound decisions
- Flexibility to adapt to changing circumstances and priorities
- Effective time management skills, with the ability to prioritize tasks and meet deadlines
- Proactive approach to identifying and addressing issues before they escalate
- Strong business acumen, with an understanding of financial management principles and practice growth strategies
Benefits
- Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!
- Health Care Plan (Medical, Dental & Vision Options)
- Paid life insurance
- 401k Match
- Generous paid time off (PTO)
- Short-term and long-term disability options
- Discounted Veterinary Care
- Professional growth opportunities
- Bonus potential based on performance
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Experience:
- Management: 1 year (Required)
Work Location: In person
