Customer Service Representative
We are looking for a customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a key point of contact for our customers providing support, troubleshooting commercial beverage equipment issues, and dispatching service requests to our nationwide network of technicians.
The right candidate is calm under pressure, naturally helpful, and communicates clearly and confidently. You enjoy solving problems, asking thoughtful questions, and ensuring customers feel taken care of from start to finish.
Responsibilities
- Manage inbound calls, verify customer information, and accurately enter details into internal dispatch software
- Provide basic over-the-phone troubleshooting for commercial beverage equipment
- Gather detailed and accurate information regarding reported issues
- Dispatch work orders to a nationwide network of service providers
- Communicate service updates, including estimated time of arrival (ETA) and job status
- Handle customer concerns professionally, offering appropriate solutions within established timeframes
- Follow up as needed to ensure resolution and customer satisfaction
Skills and Qualifications
- Previous customer support or client service experience preferred
- Strong phone presence with excellent active listening skills
- Comfortable using Microsoft Office and CRM/dispatch systems
- Ability to remain patient, professional, and adaptable with a variety of customer personalities
- Clear and effective communication skills (both verbal and written)
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
What Success Looks Like
Success in this role means handling calls efficiently, documenting information accurately, and ensuring every customer interaction ends with clarity, confidence, and a clear next step. You are someone who takes ownership of each call and sees it through.
Accountability and Expectations
This role requires strong attention to detail and the ability to manage multiple tasks without losing accuracy. You will be trusted to represent the company professionally, stay organized in a fast-paced environment, and follow processes consistently to ensure a high level of service for every customer.
Position Details
- Job Type: Full-time and Part-time opportunities available
- Pay: $16.00 - $18.00 per hour, based on experience and qualifications
- Schedule: Varies based on role; to be discussed during interview
- Work Location: On-site
Job Types: Full-time, Part-Time
Benefits:
- 401(k) matching (FT)
- Dental insurance (FT)
- Flexible schedule
- Health insurance (FT)
- On-the-job training
- Paid time off
- Referral program
- Vision insurance (FT)
Pay: $16.00 - $18.00 per hour
Application Question(s):
- Describe a time you turned a frustrated customer into a satisfied customer.
Education:
- High school or equivalent (Required)
Experience:
- Customer Service Representative: 1 year (Required)
Work Location: In person
