Reports to: Team Lead, Credentialing
Our Organization
We are a medical specialty certifying board serving anesthesiologists. Since 1938, we have been administering certification exams and today we take an innovative approach to continuing certification and learning. We foster practice standards that instill confidence and trust that board-certified anesthesiologists have the knowledge and skills to provide high-quality patient care. We are dedicated to elevating expertise in an evolving profession. Our mission is to advance the highest standards of the practice of anesthesiology. We work together with physician anesthesiologists to ensure they provide the best care possible for every patient, every day.
Position Description
The Credentialing and Continuing Certification Specialist I will support the administrative activities related to the Credentialing and Continuing Certification Program. By correctly applying and explaining ABA policy, this position will respond to verbal and routine written inquiries from constituents.
Education
Baccalaureate degree or comparable work experience.
Skills
- Communicate clearly and concisely with a professional constituent base, both orally and in writing.
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Strong service orientation.
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Interact effectively with physician constituents.
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Highly accurate data entry skills.
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Strict attention to detail.
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Prioritize, organize, and manage multiple tasks.
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Handle frequent interruptions and/or distractions.
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Research problems and make suggestions for corrective actions to problems.
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Execute defined responsibilities and interpret policies with minimal guidance.
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Learn new techniques and processes quickly.
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Willingness to keep technical skills and knowledge up to date.
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Ability to work as part of a team; able to work well with a variety of staff and other organizations.
Experience
- Minimum of three years of progressive experience in a professional office environment.
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Significant experience and use of MS Office tools (Word, Excel, and PowerPoint).
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Familiarity with healthcare, educational settings, medical specialty certifying boards or non-profit organizations a plus.
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Prior credentialing experience a plus.
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Prior data analysis experience a plus.
Specific Responsibilities
1. Written and Verbal Communications
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Provides assistance and direction to constituents who are utilizing ABA systems.
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Provides back-up telephone coverage for the Communications Services Department.
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Creates documents and communicates internal policies and procedures for work related activities.
2. Resident Training
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Supports training programs, residents, and fellows regarding ABA training requirements for Board certification.
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Responds to RTID feedback from training programs regarding resident/fellow training issues.
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Monitors training dashboard for training period and contact programs for overdue training reports until all reports are submitted.
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Reviews and processes training reports that will not post automatically.
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Processes training period unsatisfactory reports and communicates to programs and residents/fellows.
3. Registration Processing
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Manages registration dashboard to verify completion of candidates’ requirements for entering the examination system.
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Resolves discrepancies or errors during the evaluation process of registrations and corrects database information as needed.
4. Continuing Certification
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Imports CME activities into diplomates’ database records.
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Performs follow up on not clinically active diplomates.
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Evaluates and processes simulation course data received from the American Society of Anesthesiologists, which includes resolving errors or discrepancies as back-up and as needed.
5. Other
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Verifies medical licensure information for all diplomates on an as needed basis.
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Assist management with documenting internal policies and procedures.
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Assist in maintaining the department’s SharePoint Library.
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Assist management with identifying system and database issues and suggesting improvements.
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Assists in testing new or improved systems prior to launch.
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Assist in training newly hired associates.
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Performs miscellaneous mail merges.
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Serves as APPLIED Examination staff if requested.
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Other duties as assigned.
Special Requirements
Ability to lift up to 10 pounds on occasion; sit for extended periods of time and work onsite in Raleigh, at least two days/week.
