Profile - Office Manager / Front Office Manager / Sales and admin manager
This position is a key role in our growing business, the high level responsibilities are :
- Handling all customer inquiries, whether via phone, email or in person
- Managing jobs estimates and scheduling
- Identifying parts (costs and availability, coordinate with vendors/suppliers)
- Coordinate with the production lead to validate parts and labor required, and optimal scheduling / project timeline
- Managing jobs workflow, customer follow-up and escalation when needed
- Invoicing / payments and managing receivables
- Handling RV rental activities (manage pickup and delivery, RV readiness and all related tasks)
- Day to day book keeping
- Quickbooks. Weekly financial review with the general manager
- Purchasing
- Office and production supplies purchasing
- Parts & other
You will be reporting to the general manager and owner.
To ensure success in this role, we are looking for someone with the following qualities
- Autonomous
- Strong sense of when to escalate or reach out to your manager to validate or help solve an issue
- Loyal, honest and resourceful
- Positive, customer oriented attitude
- Team player, ambitions of the team ahead of personal ambitions
- Yes can do creative mindset. The question is not whether we can solve the customer's problem, but how we will solve it
- Organized, follow through, and dynamic
Skills
- Proficiency with Quickbooks, Word, email, online calendar, and excel
- Experience with fiberglass, other composite materials, RVs, auto bodyshop or others would be great
Pay: $26.00 - $32.00 per hour
Benefits:
Work Location: In person
